Council Tax rebate

Page last updated on Thursday 12 May 2022.

£150 Council Tax rebate

As part of the government's initiative to help households with rising energy costs, they have announced a one-off £150 Council Tax rebate for certain households. 

Energy rebate payments are to be paid from April and must be paid by 30 September 2022 to all qualifying applicants.

Who will qualify?

  • If you are a liable Council Tax payer in band A to D occupying the property on 1 April 2022
  • If you are a liable Council Tax payer occupying the property on 1 April 2022 and are in band E but you are receiving disabled relief
  • The property is exempt but solely occupied by students or school leavers, under 18s, severely mentally impaired or is an annexe occupied with dependant relatives
  • If you receive Council Tax Reduction (even if you have no Council Tax to pay) and are in a band A to D (or E with disabled relief), you will still be entitled to the payment

Who will not qualify?

  • Second homes
  • Empty properties
  • Exempt properties not listed in the qualifying section

If you don't know which band your property is in, you can find it on your latest Council Tax bill or use the Valuation Office website to check.

How will I receive the payment?

Residents who pay their Council Tax by direct debit, will receive their energy rebate first. Once the first Council Tax payment for 2022/23 is paid, we will use those details to process the payment straight into your bank account.

Payments to direct debit payers will start to be made week commencing 2 May 2022 and will show as 'HEREFORD' in the description on bank statements.

Payment will only be made if a successful instalment to pay your Council Tax has been claimed already. 

Payments will be generated in batches over the next few weeks so please do not chase us for payments at this stage.

Please do not cancel your direct debit after your first instalment has been paid otherwise we will not be able to send the payment to you and you will need to apply under the non Direct Debit payer rules.

If you already pay your Council Tax by direct debit, you do not need to do anything.

If you don't already pay Council Tax by direct debit, you can sign up below. This means we will then have your details ready for when we start making energy rebate payments.

Set up Council Tax direct debit

If you are eligible and don't pay your Council Tax by direct debit, you will be contacted to complete an application form to select how you would like the payment. You will be able to choose from the following options:

  1. Have the payment made into your bank account (you will need to provide proof of your bank account upon application)
  2. Apply for a Post Office Pay Out voucher where you will receive a voucher which you can take to any Post Office and exchange for £150 cash (you will need to provide identification to the Post Office to obtain the payment)
  3. Request the £150 is credited to your Council Tax account (if you have Council Tax arrears, this will be offset against the arrears rather than against current liability)

We are working hard to get this application available to you as soon as possible and you will be contacted directly by us when it becomes available.

By opting to receive your new Council Tax bill electronically, we will be able to contact you easier and quicker by email and you will be saving paper. You will need your Council Tax reference to hand.

Sign up to paperless billing

Be scam aware

Please be aware of scams - Herefordshire Council will not request bank details from you over the telephone so please do not provide this information to any calls you may receive.

Any correspondence that is sent from Herefordshire Council regarding this Council Tax rebate will be sent from our official Council Tax email address which is counciltax@herefordshire.gov.uk

When will I receive the rebate?

Payments for those who pay by direct debit will begin from week commencing 2 May 2022. For those who do not pay by direct debit, an application form for you to apply will be available shortly.

Please be aware that central government advise that all payments must be made to customers no later than 30 September 2022.

What if I am overdrawn in my bank account?

If you are overdrawn and do not want the bank to use the payment to pay off your overdraft, you can exercise your right to tell your bank how you want the money paid into your account to be used. View a sample letter that you may wish to use for this.

Paying your bill

The rebate does not mean you don't need to pay your Council Tax bill - you must continue to pay your Council Tax bill by the amounts and on the dates shown on your bill. If you are struggling to pay, please see Council Tax discretionary hardship payments.

What if I am not eligible?

If you are not entitled to the £150 rebate based on the above criteria, we will have a discretionary fund that you may qualify for. Details of the criteria for the discretionary scheme will be agreed on 26 May 2022 and published here when finalised.

Council Tax bands

If you think your property Council Tax band needs reviewing, you will need to contact the Valuation Office, using the links below:

Where can I find more information on the Energy Rebate?

Read GOV.UK's factsheet which answers some of the most common queries about the Council Tax Rebate.