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Concessionary travel - bus passes

Herefordshire residents who have reached the qualifying age and many disabled people (for details see below) are entitled to an English National Concessionary Bus Travel Pass. This pass allows:

  • Free local bus* travel in Herefordshire between 9.30am to 11pm Monday to Friday and at all times on Saturday, Sunday and bank holidays
  • Free local bus* travel anywhere else in England between 9.30am to 11pm Monday to Friday and at all times on Saturday, Sunday and bank holidays
  • Free local bus* travel between 9.30am to 11pm Monday to Friday and at all times on Saturday, Sunday and bank holidays, between Herefordshire and places in Wales, provided that each bus journey starts or finishes in Herefordshire, or is between Presteigne and Knighton in Powys

The bus pass is free but if you lose your pass you will need to pay £10 for a replacement.

* "Local buses" are those which run to a published timetable, observe all bus stops on their line of route and on which passengers pay fares to the driver. Coach tours, excursions, school contract buses and National Express-type long distance services are not "local buses" and are excluded. National Express Coaches, however, offers a £10 annual Senior Coachcard to people over 60 giving a third off coach travel including journeys to airports.

Please also note that this is an English national scheme and does not cover journeys that are wholly in Wales, Scotland, Northern Ireland, the Channel Islands or the Isle of Man.

You can request a copy of the explanatory leaflet "Concessionary Bus Travel in Herefordshire and the Rest of England" from public.transport@herefordshire.gov.uk Please include your full name and postal address when you order a copy by email. You can also download the leaflet from the right of this page. 

Find out more about:

Older person's bus pass

The qualifying age for the scheme is being raised gradually from 60 to 65 in line with changes to the state pension age. The following table shows when you become eligible for a bus pass and when you may apply. 

Date you were born (inclusive)Date you will be eligible for a bus passEarliest* date you may apply
6 January 1952 to
5 February 1952
Now Now
6 February 1952 to
5 March 1952
6 January 2014 Now
6 March 1952 to
5 April 1952
6 March 2014 6 February 2014
6 April 1952 to
5 May 1952
6 May 2014 6 April 2014
6 May 1952 to
5 June 1952
6 July 2014 6 June 2014
6 June 1952 to
5 July 1952
6 September 2014 6 August 2014
6 July 1952 to
5 August 1952
6 November 2014 6 October 2014

* You may, of course, apply at any time after these dates.

The qualifying age will continue to increase by two months per month until 2020, when it will be the 65th birthday. It will then continue to increase in line with changes to the state pension age.

How to apply for an older person's bus pass

You can only apply for an older person's bus pass in person at one of our customer service centres. You cannot apply for an older person's bus pass by post. Application forms are available at any of our customer service centres. 

What to bring when applying for an older person's bus pass

You will need to bring a passport-sized colour photograph and one document from each category below.

Proof of address

Please bring one of these documents: 

  • Council tax bill or statement
  • Utility bill
  • Bank or credit card statement
Proof of age

Please bring one of these documents:

  • Birth certificate
  • Driving licence
  • Passport
  • Pension book
  • Pension registration card

When your application has been verified a bus pass will be ordered and will be posted to you. In order to allow time for this process you may apply up to one month before the date you become eligible.

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Disabled person's bus pass

Who is eligible for a disabled person's bus pass

These applications can be made at any time by or on behalf of:

  • People who are registered as blind or partially sighted, or whose eyesight means that they are eligible to be registered.
  • People who receive the disability living allowance with the higher-rate mobility component (help in getting around)

If you apply under one of the following criteria we will need to consult your doctor:

  • You are profoundly or severely deaf
  • You are without speech
  • You have a disability, or have suffered an injury, which has a substantial and long-term adverse effect on your ability to walk
  • You have a learning disability - a state of arrested or incomplete development of mind which includes significant impairment of intelligence or social functioning
  • You would be refused a driving licence on medical grounds (physical fitness) other than because of misuse of alcohol or drugs

How to apply for a disabled person's bus pass

You can apply either at one of the council's customer service centres or by post to:

Concessionary Travel
Herefordshire Council
PO Box 236
Hereford
HR4 0WZ

What to provide for a disabled person's bus pass

Please bring a passport-sized colour photograph and documentary evidence* of your disability:

* "Documentary evidence" means a Certificate of Registration as a blind or partially-sighted person or a letter from your doctor or optician confirming that your eyesight is such that you could be registered, or a letter from the Department for Work and Pensions (DWP) showing how your disability living allowance is calculated.

You can request a disabled person's bus pass application form from public.transport@herefordshire.gov.uk

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Companion travel

If you qualify for a concessionary bus travel pass (due to your age or disability) but cannot use buses without help from another person you may be eligible for a pass that allows someone to travel with you.

Companion passes are automatically available to anyone who is in receipt of either the higher-rate attendance allowance or disability living allowance with the mobility component and the care component both paid at the higher rate. If you do not qualify automatically you may still be eligible, but we will need confirmation from your doctor that you are unable to travel independently.

The companion does not have to be the same person every time.

In all cases you should tick the "companion pass required" box on the application form and produce a copy of a letter confirming receipt of the relevant allowance unless we will need to approach your doctor.

Please note that the companion entitlement is provided by Herefordshire Council and is not part of the national scheme. Unfortunately, your companion will only be able to travel free of charge on journeys that start or finish in Herefordshire. Your pass, however, will allow you to have free, off-peak, local bus travel throughout England.

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Renewing passes issued by Herefordshire Council

To renew your pass you should submit your application form four to six weeks in advance of the expiry date shown on the pass. You must complete an application form (available from any of the council's customer service centres) and tick the renewal box. You can provide a new passport-sized colour photograph but it may not be needed (we will contact you if you do need to provide one). 

If you are a disabled person renewing your pass, you will need to complete the doctor's details on the back of the form unless you can provide evidence that you:

  • Are registered as blind or partially sighted, or your eyesight means that you are eligible to be registered
  • Receive the disability living allowance with the higher-rate mobility component (help in getting around)

Once completed please either hand the form in at any customer service centre or post to:

Concessionary Travel
Herefordshire Council
PO Box 236
Hereford
HR4 0WZ

Passes issued by other English councils

Concessionary bus passes issued by other local councils in England can be used for journeys starting in Herefordshire between 9.30am to 11pm Monday to Friday and at all times on Saturday, Sunday and bank holidays.

All English passes that include companion travel are accepted for journeys by the holder and a companion in Herefordshire at these times.

Passes (including companion passes) issued by Malvern Hills District Council and Shropshire Council can be used for cross-boundary journeys between those areas and Herefordshire at all times. Only passes issued by Herefordshire Council and Welsh local councils are valid for journeys across the Welsh border.

Legal basis of scheme

The document that forms the legal basis of the council's concessionary travel scheme was published in March 2011 and the required notice is therefore given under section 150 (1) of the Transport Act 2000. You can inspect the document at the council's office at Plough Lane, Hereford and you can also download the document from the right of the page.

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Lost or stolen bus passes

If you lose your bus pass you can report it to any of our customer service centres or by writing to: Concessionary Travel, Herefordshire Council, PO Box 236, Hereford HR4 0WZ.

There is a charge of £10 for a replacement pass which is payable at the time you report the loss. You can pay the charge in cash or cheque at any customer service centre or by cheque only if reporting by post. Cheques should be made payable to "Herefordshire Council".

Please note that once a replacement pass has been ordered, we will cancel the original pass and therefore cannot refund the fee even if you subsequently find the original pass.

If your pass is stolen, we will replace the pass free of charge if you have reported the theft and are able to provide a police incident number.

Old Herefordshire concessionary bus travel scheme

Bus passes issued under the old Herefordshire concessionary bus travel scheme are no longer valid, despite any later date which may be shown on the pass. If you hold a Herefordshire bus pass and have not yet applied for an English national pass you should do so as soon as possible. If you are unsure which pass you hold, the English national pass has a red rose logo and is the size of a credit card.

Contact us

  • Telephone: 01432 260211
  • Email: public.transport@herefordshire.gov.uk
  • Address: Passenger Transport Manager, Integrated Passenger Transport Team, Herefordshire Council, PO Box 236, Hereford HR4 0WZ

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