Replacement school transport pass
Arriva Trains photo card passes
Replacement train passes cost £30 which is non-refundable. You will need to provide a new passport size photograph. If the pass is lost a second time, the replacement will be charged at the full cost where permitted. Please note that rail passes are ordered direct from the train company and can take up to 28 days to arrive. We will not reimburse the cost of the fares while you are waiting for your replacement pass to arrive.
Lugg Valley Travel
Passes we obtain externally from Lugg Valley Travel for public buses will be charged at full replacement cost. (This does not include school bus passes made by the council's school transport department).
Other service providers and contractors
All other replacement permits cost £15 which is non-refundable. Please contact Herefordshire Council School Transport office by email email@example.com or call us on 01432 383330 or 01432 260924. You can pay for replacement permits by debit or credit card over the phone when ordering the replacement. Unfortunately, while you are waiting for your replacement bus pass we are unable to offer temporary bus passes or refund the costs of travel. If you require bus travel during the period you are waiting for your bus pass, please contact the relevant bus company for details of weekly season tickets, fares and routes.
The pass remains the property of Herefordshire Council, is for your sole use and is not transferable. The fraudulent use, copying or lending of a pass to another is a criminal offence.