Service update – Microsoft Outlook service disruption
We are aware of a global Microsoft service disruption which may affect Outlook and other Microsoft services.
As a result, some of Herefordshire Council's online forms and enquiries may be affected. This is because many of the forms submitted through our website are delivered to our teams via email.
If you need to contact us about something urgent, please do not rely on submitting an online form at this time. Instead, please contact the relevant service by telephone, or call customer contact centre, contact numbers - Contact us - Herefordshire Council
For anything that is not urgent, you can continue to use our website, although there may be delays in receiving or responding to submissions.
We are monitoring the situation and will provide further updates as necessary.
Comments, complaints and feedback
We are committed to providing you with the best possible services but if things go wrong, we want to know so we can put them right.
Make a complaint
If you are unhappy with your experience of using council services we want to know.
Comments, compliments, suggestions and feedback
Tell us what we've done well or what we could do better.
Whistleblowing
Report any concerns you have about illegal or illegitimate practices involving the council.
Using Artificial Intelligence to help you with your complaint
Understanding the problems that using AI can cause and what to do if you decide to use it.
Adult social care complaints
To make a complaint or raise concerns about the service received.
Children's social care complaints
For children, young people and families to share opinions about the care or services received.
School and education complaints
For complaints about a school or teacher.
Local Government and Social Care Ombudsman
What to do if you are not happy with the response you received from the council.
Health service complaints
The complaints procedures for the organisations responsible for health services in Herefordshire.
Councillors' code of conduct
Ward and parish councillors are required to observe the councillors' code of conduct.
Highway claims
How to make a claim for an incident that happened due to a fault on a road, footpath or carpark.