This process can be used by anyone who wants to make a complaint or raise concerns about the service they have received from (or about any actions or decisions made by) adult social care.
You can ask someone to make a complaint for you as long as you give them consent to act on your behalf and they are acting in your best interest.
Complaints about matters that are not directly connected with adult social care will generally be handled within the council's corporate complaints procedure.
There is only one stage to the complaints process:
When a complaint is received, an officer from the Complaints Team will contact you and explain how the complaint will be investigated. At this point, a timescale for our response will be confirmed, which can be from 25 to a maximum of 65 working days. Legislation does, however, allow investigations to take up to 6 months.
Visit the Local Government and Social Care Ombudsman website if you are not happy with the response you received.