Lost, stolen or damaged bus pass
If your bus pass is lost, stolen or damaged, we charge £10 for a replacement. You can report a lost, stolen or damaged pass at any of our customer service centres, or by calling 01432 260005.
Bus passes reported as stolen
If you have reported the theft of your bus pass to the police and have a crime reference number, we will replace it free of charge. You can request a replacement for a stolen bus pass online,
If you are now living in Herefordshire after previously receiving a pass from another county you need to apply for a new pass.
Unfortunately, while you are waiting for your replacement bus pass we are unable to offer temporary bus passes or refund the costs of travel. If you require bus travel during the period you are waiting for your bus pass please contact your local bus company for details of weekly season tickets, fares and routes.
The pass remains the property of Herefordshire Council, is for your sole use and is not transferable. The fraudulent use, copying or lending of a pass to another is a criminal offence.
Faulty bus pass
We will replace, free of charge, passes which are faulty when issued, or which have a recognisable fault. If your card has been cut, drilled, bent, scratched or in any way defaced we will treat it as a damaged card and you will need to pay £10 for a replacement. Please bring in your faulty pass to any of our customer service centres.