Hereford Customer Services
Blueschool House
Blueschool Street

How to find us

Opening times

Customer service desk

  • Monday - Friday: 10am to 4pm
  • Saturday and Sunday: Closed

Public access computers

  • Monday - Friday: 9am to 5pm
  • Saturday and Sunday: Closed

Use the public access computers for the following online services:

Payments desk opening hours

  • Monday to Friday: 10am to 3pm
  • Saturday and Sunday: Closed

Services available

  • Public access wifi and computers
  • Blue badges
  • Concessionary travel (by appointment only, Wednesdays 9.15am to 1.15pm)
  • Car parking
  • Council Tax
  • Housing Benefit
  • Planning (you may submit applications, make payments and receive general advice)
  • Waste and recycling
  • A wide range of information and general advice on all council services

Book an appointment with a customer services officer for support with Blue Badge applications, Council Tax enquiries, Housing Benefit and Council Tax support or help using the BetterOff online benefits calculator.

Additional services

Housing Solutions

  • Monday - Friday 10am-4pm

Home Point

  • Monday 10am-1pm
  • Tuesday 1pm-4pm
  • Wednesday 10am-1pm
  • Thursday 1pm-4pm
  • Friday 10am-1pm
  • Saturday and Sunday: Closed

Jobcentre Plus

  • Monday 9am-5pm
  • Tuesday 9am-5pm
  • Wednesday 10am-5pm
  • Thursday 9am-5pm
  • Friday 9am-5pm
  • Saturday and Sunday: Closed


  • Fully accessible
  • All services on ground floor


The nearest council car parks are:

Visit the Herefordshire Council parking page for more information about our council car parks.

There is a non-council car park next to Blueschool House, however this car park does not offer concessions to Blue Badge holders.

Service standards

Read our Customer service standards.