Renew your pass

Older person's bus pass

If your bus pass expires within the next three months or expired less than six months ago, you can renew now. If your pass expired longer than six months ago, you will need to apply for a pass as a new applicant.

You will need:

  • Your existing bus pass 
  • Your National Insurance number

Renew your older person's bus pass online

You can also renew over the telephone. Call 01432 617033 and follow the automated instructions (available 24 hours a day, seven days a week).

If you are unable to apply online, our customer service centre in Hereford offers help on certain days. For further information see the supporting documents page.

Your new pass will be sent within three weeks of your current pass expiring.


Disabled person's bus pass and companion pass

If your Herefordshire Council-issued disabled person's bus pass is marked with a 'C' to indicate that you have companion entitlement you can renew both passes at the same time.

If your bus pass expires within the next three months or expired less than six months ago, you can renew now.

To renew your pass you will need:

Renew your disabled person's bus pass online

If you are unable to apply online, our customer service centre in Hereford offers help on certain days. For further information see the supporting documents page.

 If you are also renewing a companion pass, you will need to have your evidence of eligibility for a companion pass with you.