Translation, interpreting and alternative formats

All members of the community have the right to receive a high standard of service, and we want to make sure that no-one is excluded from accessing services or information.

We will try to communicate with individuals in the way, language or format that is best for them.

Alternative formats

Alternative formats are different ways of providing information so that you can access a service. This includes:

  • Braille
  • British Sign Language
  • Other languages
  • Easy-read
  • Large print
  • Audio, electronic and DVD

Please ask if you need any council information in an alternative format, and we will aim to provide it. If a request is considered unreasonable or impractical, we will suggest alternative ways of making the service or information accessible.

Translation and interpreting

The Heref​ordshire Language Network is our in-house language agency, managed by the equality team. We provide face-to-face interpreting, video and telephone interpreting, and written translation. We mainly provide language services for council colleagues delivering services to non-English speakers within the county. But we also provide services to many other local organisations and charities, and to private individuals as well.

Access to online services

Our website is one of the key ways you can access our services. Our accessibility statement sets out what we are doing to make sure this website can be used by the widest possible audience and the standards we are required to meet. It also sets out where we are still working to make the site accessible and how you can contact us to report a problem with accessibility.