Fraud news and alerts

When we are aware of particular fraud events or scams which may affect you, we will post them here. You can also read relevant local and national fraud news.

Fraud alert - January 2024

We have been made aware of scams where people with Telecare services in place are being phoned and told they need to replace their existing lifeline equipment

The caller claims that their new equipment will be cheaper than the equipment already being paid for and they ask for bank details to set up a new direct debit.

If you are eligible for adult social care, we will provide this service for you and we will never ring to ask for money.

Other service providers (such as community alarm providers) may offer paid-for services, but they would also never cold-call and ask for bank details in such a way.

Please remember:

  • Don't reveal personal details
  • Never give out personal or financial information (such as your bank account details or your PIN) over the phone, even if the caller sounds legitimate
  • Hang up
  • Ring a trusted phone number (such as a family member) to check your phone line is clear
  • Find a contact number for your Telecare provider and call them back to check the call was genuine.
  • Don't be rushed

If you are in any doubt, please don't share any personal information and end the call. If you are concerned please contact the team on 01432 261650 or on

You may wish to sign up to the Telephone Preference Service (TPS) which will allow you to opt out of live sales and marketing calls

Age UK also provides advice about cold-callers.​

Read the most recent fraud and news reports from Herefordshire Council and around the UK