If you are having continuing problems with anti-social behaviour, whether you are a resident, business or a community group, and are unhappy with how the matter is being dealt with, you can use what is called the 'Community Trigger' to have the case reviewed. You can even do so on behalf of someone else who has been a victim, though you must have their consent first.
The Community Trigger is designed to deal with the persistent anti-social behaviour:
- You must have reported anti-social behaviour at least three times in the past six months, or
- You and four others must have complained separately about similar incidents
An incident should also have been reported to us, the police or your housing association in the past six months and within a month of it happening.
If you meet the above criteria and would like to use the Community Trigger, complete the Community Trigger application form, email firstname.lastname@example.org, or write to the Information Access Team, Herefordshire Council, Plough Lane, PO Box 4, Hereford HR4 0XH.
We will be in touch within five working days to explain more about how the procedure works.
We will let you know the outcome of the review, and if any new action is to be taken.
The Community Trigger does not replace an individual organisation’s own complaints procedure. So, if you are unhappy with the conduct of a particular officer or service provider, you can still complain to the Ombudsman or the Independent Police Complaints Commission.
By providing us with details about an incident, you are giving us permission to share that information with our partner organisations as set out in the Crime and Disorder Act 1998 and the Data Protection Act 1998.