Housing in Herefordshire – Herefordshire Council

The HomePoint website

Herefordshire Council's Herefordshire Homepoint website is where you can find out about your housing options and where you can apply to join the housing register. If eligible and once active on the housing register, you can bid for properties.

Important update on the HomePoint application process – 20 May 2025

Before you apply to the housing register

Please take a few minutes to read this information before starting your housing application. It will help you understand the process, review the Housing Allocation Policy, and find answers to common questions.

Your application will not be assessed until all required documents are uploaded. These include:

Proof of identity (including settlement status, if applicable), for example passport, driving licence, birth certificate for all household members
National Insurance number for all household members aged 16 years and over
Proof of income for the last 3 months - wage slips (last 3 if paid monthly, last 5 if paid weekly or fortnightly), universal credit statements/benefit letters or self assessment tax returns
Proof of savings for the last 2 months - bank statements for all accounts held, including savings, current, ISA, shares. The statements must show the name, address, account number and the balance column
Evidence of local connection - current Council Tax bill or utility bill, or for family connections - a letter from them confirming their relationship to you, the length of time they have lived in Herefordshire with a copy of their Council Tax bill
Any other documents that support your housing need, for example medical information - copy of the summary of your GP records, existing GP or hospital letters confirming diagnosis (please do not upload appointment letters)

You'll be asked to upload these documents as part of your online application.

Once everything is uploaded, your application will be submitted and will be in a queue waiting to be assessed.

Please be aware that due to a large increase in the number of applicants registering onto HomePoint, you should expect a minimum of an 8 week wait to hear the outcome of the assessment of your application.

Contacting us

To help enable the team to focus on assessment of applications, rather than answering phone calls and processing emails, we ask that you please be patient and not to contact the office for updates.

We apologise for any convenience this may cause and thank you for your continued patience.

If you are unable to visit Blueschool House, you can also seek assistance from:

The Living Room, 10 Commercial Road, Hereford HR1 2BB 01432 381838
The Kindle Centre, Belmont Road, Hereford HR2 7JE 01432 278070 South Wye Development Trust
Vennture, 26 Vicarage Road, Hereford HR1 2QN 0330 202 0730
For Armed Forces Veterans: Herefordshire Veterans Support Centre, 100 Widemarsh Street, Hereford HR4 9HG 01432 260656

If you're homeless or at risk

If you're homeless or at risk of becoming homeless, please contact our Housing Solutions team:

Call 01432 261600 (Monday to Friday, 10am – 4pm) and select option 3
Out of hours or on bank holidays, call the same number for emergency support

If you're sleeping rough

If you're sleeping rough, or you're concerned about someone who is, you can contact support services through:

StreetLink – connects people sleeping rough with local outreach services

Social housing

In 2001 Herefordshire Council transferred its housing stock to Herefordshire Housing Ltd now known as Connexus, but due to the rising numbers of people needing an affordable property and the declared climate emergency, Herefordshire Council have taken the decision to become a Registered Provider and start to develop housing again. The council have ambitions to deliver 1,000 new affordable dwellings.

Housing associations

The main housing associations that own stock in Herefordshire are:

HomePoint Herefordshire

HomePoint Herefordshire is a choice-based lettings agency that was set up in partnership between Herefordshire Council and the main housing associations in Herefordshire. HomePoint holds the central register for people in need of affordable rented homes in the county. You can find more information on finding a home, housing options and how it works on the HomePoint website.

Five steps to finding an affordable home

Visit the HomePoint website
Complete the application for the housing register
Follow up the action plan suggested by housing options assessment
If eligible, make an application to register on the affordable housing register and provide the supporting documentation
Once registered, bid for available rented housing

If the assessment shows you are eligible you will be asked to complete a full application on the HomePoint site and to supply evidence to support your application. Once your application has been accepted and you are registered, you will be able to apply for affordable rented housing on the register.