Manage your Housing Benefit claim online

Registering to view your Housing Benefit claim online is a really good and efficient way of keeping track of your claim to ensure that the correct information is held, meaning you can continue to receive the Housing Benefit you're entitled to.

This will benefit you in ways such as being able to access your claim 24/7, not needing to wait for office hours to get an answer to any queries you have and much more.

As an existing claimant, currently in receipt of Housing Benefit and/or Council Tax Reduction, you can register and view information we hold about your claim, including the following:

  • Detailed breakdowns of your awards
  • A breakdown of your household income, including earnings, as we have it on our records
  • A breakdown of your liability for rent, also including Council Tax liabilities
  • Any correspondence we have sent you

You can also subscribe to receive your Housing Benefit letters electronically. Whenever there is a new letter regarding your claim, you will receive an email with a link so that you can view it straightaway.

Registering will also allow you to gain access to manage your Council Tax account.

Register for an online account to manage your Housing Benefit and/or Council Tax


If you cannot find the answer to your query using our self-service portal, you can contact us using the details below.