The criteria used to prioritise the repairs of potholes include:
- Likely deterioration rate
- Traffic use (vehicle and pedestrian)
The time-scale to repair the pothole depends on the category it is in. Category 1 potholes are repaired within 24 hours, whilst category 2 potholes are repaired within 28 days.
Category 1 potholes
A category 1 defect requires prompt attention because it represents an immediate or imminent hazard. There may also be a risk of short term structural deterioration.
Where required, due to the nature of the hazard created by the defect, they will be made safe at the time of inspection to protect the public. This may constitute erection of warning notices, cones or fencing.
All category 1 defects will be made safe within 24 hours either through temporary or permanent repair.
Category 2 potholes
Category 2 potholes include all other defects. These are defects that do not represent an immediate or imminent hazard or a risk of short term structural deterioration. Category 2 defects may represent a safety concern but of a far lesser significance than category 1 defects.
Category 2 defects are considered under two sub-categories determining how they are treated.
Priority A defects represent a greater safety hazard or are likely to deteriorate further before the next scheduled inspection. They will be prioritised and repaired within 28 days. Repairs are made alongside routine maintenance work or as part of a programmed maintenance scheme, being kept in a safe condition until the scheme is undertaken.
Priority B defects do not represent a public safety concern. They are unlikely to deteriorate further before the next scheduled inspection and are noted for the next safety/service inspection.
For more information visit our Highway Maintenance Plan page
View the Well-maintained Highways Code of Practice