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Although the weather has improved there are some roads closed due to surface damage. View the road closures page. If you or your business have been affected by flooding visit the what to do after flooding page.

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Severe weather over the past year and significant flooding countywide has placed pressure on the county's highways resulting in the highway service battling to patch and repair defects and potholes.

Our first priority is to keep the road network safe - in practice this is achieved through our systems of regular safety inspections (as well as reports from members of the public) which are aimed at addressing only the worst defects.

Severe road damage frequently asked questions

Road maintenance schedules

You can find out what pothole repairs we have completed and what road works are planned: 

How do I report a pothole?

Herefordshire Council is the highway authority for the majority of the county's roads. This is except for the trunk roads and motorways (A49T, A40T (Ross-on-Wye to Monmouth) and the M50), which are maintained by the Highways Agency. To report a pothole on these roads you will need to contact the Highways Agency.

To report a pothole on a road managed by Herefordshire Council contact us:

If the matter is urgent please telephone 01432 261800.

Please remember, when reporting a pothole:

  • Try to provide a good location - street name, road number and any landmarks (for example at junction of Barrs Court Road and A465 Aylestone Hill, Hereford)
  • Provide as much information as possible that will help the inspector find the pothole you are reporting

We pass the information to our contractor who deliver the service on behalf of Herefordshire Council's highways services. The works will be logged for inspection within a 28 day timeframe and then, if appropriate, added to a schedule of works.

It can take up to six months for a job to be completed, depending on the scale of the problem identified by the inspector.

We will provide you with a case reference number so that you can enquire about progress, but please note that until the issue has been inspected by our highways inspector (within 28 days) we will be unable to give you any further information.

Why do potholes occur?

A pothole occurs when the road surface breaks up to expose the layers beneath.

Traffic is one factor, but the main cause is water freezing and thawing during the winter. Water builds up on the surface of roads and footpaths creating pressure that results in holes forming from below.

Potholes can develop very quickly and it is often impossible to predict where they will appear, although there may be regular patterns on sections of some roads.

Potholes do not mean there is a problem with the road construction, but if they're not repaired the surface will get progressively worse. 

If I have damaged my property by driving into a pothole can I claim compensation?

If you have damaged your property as a result of a possible pothole you may be able to claim reimbursement of your losses if you can prove that we have failed in our duties as the highway authority. For further information visit the highway claims page.