The easiest way to request a new bin or make a change to the bins at your property is to use the online form. To do this log into your My Account or register for free and follow the link below to make your request.
You can request a larger general rubbish bin if one or more of the following criteria apply to your household:
- 6 or more persons permanently living at the same address
- Households with 1 or more children under 3 years old using disposable nappies
- Medical reasons that cause large amounts of non-hazardous waste to be produced
Before requesting a larger black bin, please make sure that you are recycling all you can. Larger recycling bins can be requested if you regularly produce more recycling than will fit in your standard recycling bin.
A charge is applied to cover the cost of administration and delivery of containers and, where required, the cost of the replacement of damaged bins.
Request a new bin or change the size of your bin
Once you have completed your bin delivery request please remember:
- Your bin delivery/swap will be completed in 10 working days once it has been approved
- We will only contact you if there is any issue with your request
- If you have requested a bin swap, please leave your existing bin where it is clearly visible and accessible to the crew to be able to swap. If we are unable to remove your old bin, we will not deliver your new one and you will need to request delivery again, including paying the delivery fee
- You can continue to use your bin while you are waiting for it to be swapped
- You do not need to be at home for your bin to be swapped
- If you have excess rubbish or recycling while waiting for your bin to be swapped you can take it to a household recycling centre.
If you share large bulk bins with your neighbours, please use our bulk bin enquiry form.
You can also request the following using our online forms:
Recycling sacks
Annual recycling sacks delivery
- If your property does not have a green recycling bin, you will be delivered an annual supply of clear recycling sacks
- Deliveries take place in September each year. You will either be delivered two rolls of recycling sacks or, if there is no safe space to leave recycling sacks at your property, you will receive a postcard asking you to contact us to request delivery.
- Report a missed delivery of recycling sacks – The delivery of recycling sacks will be completed by the end of September each year. If you usually receive your annual delivery of sacks but did not during September, you will be able to report a missed delivery. The missed delivery form will only be available once deliveries have been completed.
Order recycling sacks
- Request more recycling sacks. If you run out of recycling sacks you can request delivery of additional sacks. This form will be turned off during the annual September to October delivery period.
Extra black sacks
- Request permission to leave out more rubbish sacks for collection - Use this form where you meet our criteria for additional capacity and you have a black sack collection at your property
Seagull-proof sacks
- Request a seagull-proof sack - Find out about seagull-proof sacks if your property is in Hereford city centre and receives a sack collection service