Accessibility services
Large print and talking books are available at all libraries. All libraries have hearing loops fitted, as well as membership forms in Braille and large print and on CD. If you need any help filling in a form, or would like the form in another format, please do not hesitate to contact a member of library staff who will be happy to help.
All our libraries have hearing loops.
Access tickets
All libraries can issue an access card for disabled customers and those who have difficulty using the main book collection, such as people with dyslexia. There are no hire charges and no fines for overdue items.
Services for the visually impaired
Visually impaired and blind users are also eligible for an access card. There are no hire charges and no fines for overdue items, including large print books and spoken word CDs.
Carers' tickets
Registered carers are able to obtain a concessionary library card which allows them to have items for longer and without charges or fines for overdue items.
Physical access
Most of our libraries are fully accessible. However, Hereford Library is housed in an historic building, and access to the Woolhope room is via stairs only. Lift access is provided to all other areas.
Delivery services to your own home
Our home delivery service is offered to those who are unable to visit their local library and who do not have anyone who can visit on their behalf. This is a free service providing books and spoken word CDs on a six week basis.
We assess applicants with a visit by staff who have been trained and checked by the Criminal Records Bureau. Once a decision has been made we will organise the first delivery and talk to applicants about their reading preferences. This can be a short or long term arrangement. The details may be shared with adult social care teams so that the council has a greater understanding of what services residents in Herefordshire are receiving.
If you would like any further information about this service or you know someone in your community who may be eligible please contact the delivered library service on 01432 260645, or email: deliveredlibraryservice@herefordshire.gov.uk