Keep Herefordshire Warm

Keep Herefordshire Warm (KHW) is a partnership between Herefordshire Council and Severn Wye Energy Agency. Increasing numbers of families and households are struggling to pay their energy bills and stay warm. Recent energy price rises are likely to have pushed even greater numbers into fuel poverty, potentially damaging households' quality of life and health, which can have wider costs for society. The KHW scheme aims to reduce fuel poverty and support vulnerable customers in heating their homes at an affordable cost.

A freephone advice line is available to all residents of Herefordshire and experts will be on hand to answer any energy query and provide information on the latest grants and assistance to improve the efficiency and warmth of people's homes. Information and advice can be provided on:

  • Supplier/tariff switching to reduce fuel bills
  • Energy efficiency measures (such as insulation, boilers) to help improve the comfort of the home
  • Heating controls - many people struggle to use timers and temperature controls
  • Heating repairs
  • Fuel debts
  • Energy efficiency grant availability
  • All fuels including updated advice on underground oil tanks

Household energy efficiency is a key factor; fuel poor families face a choice of living in the cold, experiencing physical and social detriment as a result, or coping with unnecessarily high energy bills caused by poorly insulated and/or inefficiently heated homes. Is your home poorly insulated? Enter a postcode or address to search for your property and view the heat loss. Take a look at our Herefordshire building heat loss map.

Signs of fuel poverty include:

  • Cold or draughty houses
  • Signs of mould around windows or in high corners
  • Portable heaters
  • Ventilators blocked up or covered
  • Householder wearing lots of clothes indoors

To enquire about grants to help repair or replace your heating, check your eligibility for the Warm Homes Discount or for any other energy related advice, Herefordshire residents should contact:

  • Keep Herefordshire Warm telephone: 0800 677 1432