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Consultation Friday 20 January to Friday 3 March 2017 We're proposing some changes to the charging system for waste services. Complete the consultation questionnaire to let us know your views.

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Household bin collection

Please ensure your rubbish or recycling is presented for collection by 6.30am on the morning of your collection day. 

Enter your postcode and house name or number below to look up the collection details and download your Collection Calendar.

How does the collection service work?

  • We collect your black wheeled bin for general rubbish fortnightly
  • We collect your green wheeled bin for recycling fortnightly
  • We collect a wide variety of items for recycling - for further details visit the What can I recycle page
  • We will collect up to four black sacks per fortnight containing general rubbish where wheeled bins are not suitable
  • We provide clear plastic sacks for recycling where wheeled bins are not suitable
  • We collect from the boundary of your property nearest the public highway. Please do not place general rubbish or recycling on public footpaths or highways as this can cause an obstruction
  • You should place your general rubbish and recycling out by 6.30am on the day of your collection
  • The waste collection crew's new working hours are between 6.30am and 4pm. Due to the start of the new contract, a limited number of crews have been making collections up until 6pm.
  • We collect your recycling and general rubbish as normal on bank holidays, with the exception of Christmas Day, Boxing Day and New Year's Day

From November 2014 we have changed to alternating fortnightly bin collections for general rubbish and for recycling.

Report a missed recycling or waste collection

If the crew have placed an information label/sticker on your general rubbish or recycling please follow the advice on the label/sticker.

If there is no label/sticker you can tell us if we've missed a collection of recycling or general rubbish by using our online form.

We ask you to set up an account with us to report this - so we know where the bin is. If you don't have an account yet you can register with us through our online system. It will only take a few minutes and means you can quickly report other things to us in the future.

Report a missed recycling or waste collection

This service is only for household waste. For council maintained litter bins, please visit Report a full or damaged litter bin.

Requests for general rubbish bins

Visit our black general rubbish bin page for information about general black bins, including:

  • Request a general rubbish bin
  • Request a larger general rubbish bin
  • Request a general rubbish bin for storage only

and general questions about the use of these bins.

Request or change the size of a recycling or general rubbish bin

You can request a recycling bin or change the size of your recycling bin using our online form.

We ask you to set up an account with us to request things like a recycling bin - so we know where to deliver the bin. If you don't have an account yet you can register with us through our online system.

Request or change the size of your recycling or general waste bin

Standard recycling bin

All properties receive the standard 240 litre recycling bin. If you regularly have too much for your bin please use this form to request a larger size.

Order recycling sacks

If your property is not suitable for a recycling bin, we will deliver two rolls of 52 clear sacks between the beginning of August and the end of October each year.

If you did not receive your annual recycling sack delivery please use the online form to report a missed delivery.

If you have moved into a property and you are unsure what recycling container you should have please use our collection day search to find out.

If you use all your recycling sacks before your next delivery you can order more using our online form.

Order recycling sacks

We ask you to set up an account with us to request things like more recycling sacks - so we know where you live and, therefore, where to deliver them. If you don't have an account yet you can register with us through our online system.

Report a lost or stolen bin

All bins are the property of the council. If your bin is lost or stolen the council will replace it but the matter will be investigated as it will be classed as theft of council property.

We provided an identification sticker for you to place on your bins. Your bins should be placed on the boundary of your property and not on the footpath or road. It is your responsibility to take your bins in as soon after collection as possible.

Have you checked to see if your bin is in your neighbour's garden by mistake?

If you still cannot locate the bin you can tell us by using our online form.

We ask you to set up an account with us to report things like a lost or stolen bin - so we know where you live. If you don't have an account yet you can register with us through our online system.

Report a lost or stolen bin

Report excessive noise from the recycling and waste collection crew

The collection crews carry out their work between 6.30am and 6pm. They try to cause the least disturbance and nuisance but due to the nature of the collections some noise is inevitable.

The collection routes are arranged so that all properties receive their service in a quick and efficient way and we, therefore, cannot change the order of collections.

You can report excessive noise from a collection crew by using our online form.

We ask you to set up an account with us to report things like excessive noise - so we know the location of the crew. If you don't have an account yet you can register with us through our online system.

Report excessive noise from a collection crew

Report crew behaviour

The collection crews carry out their work between 6.30am and 6pm. They try to cause the least disturbance and nuisance but if you need to report crew behaviour, please use our online form.

We ask you to set up an account with us to report things like behaviour - so we know the location of the crew. If you don't have an account yet you can register with us through our online system.

Report crew behaviour

Report an abandoned bin

All bins should be stored within the boundary of the property.

The bin may be abandoned if:

  • It has been on a footpath or road for more than one week
  • It is causing an obstruction

You can tell us about an abandoned recycling bin using our online form.

Report an abandoned bin

Report bin not returned to collection point

The collection crew will return all bins to the boundary of the property or alternative collection point where agreed. However, if your bin has not been returned to your collection point you can tell us by using our online form.

We ask you to set up an account with us to report things like a bin not returned to your collection point - so we know where you live. If you don't have an account yet you can register with us through our online system.

Report a bin not returned to collection point

Report a waste spillage

Collection crews will remove spillages and loose rubbish found at the collection point.

Liquids should not be placed out for collection with your general rubbish but if there has been a liquid spillage we may put granules down to soak it up. These need time to work, therefore, we will return to clear these after a suitable length of time.

You can tell us about a waste spillage using our online form.

Report a waste spillage

Report damage to my property by the recycling and waste collection vehicle or crew

You can tell us if the recycling and waste collection crew have damaged your property by using our online form.

We ask you to set up an account with us to report things like damage to your property - so we know where you live. If you don't have an account yet you can register with us through our online system.

Report damage to my property by the recycling/rubbish vehicle or crew

Report damaged bin delivered

If your wheeled bin lid is warped or bent and does not close properly, this is probably the result of the lids being stacked for storage purposes. The plastic used to make the lids has a 'memory' and, if left for a week or so, the lid should return to its normal shape. You can try placing a brick or weight on top of your bin lid to speed up this process.

If your bin is cracked or the wheels are not fixed securely, please contact us using our online form.

Report damaged bin delivered

Report damage to my bin

All bins are the responsibility of the council. If your bin is damaged we will replace it at no cost to you but the matter will be investigated as it will be classed as vandalism of council property.

To report a damaged bin, please provide your name, address and details of the damage to us at:

Bank holiday recycling and waste collections

All recycling and waste collections take place as normal on bank holidays, with the exception of Christmas Day, Boxing Day and New Year's Day. Please use the bin collection lookup to find out when your collections will be if your normal collection falls on one of these days.

Reminder about recycling collection day

If you forget your recycling collection day, why not take advantage of our free text messaging service. All you need to do is complete our short recycling collection day reminder form and you will receive a text the evening before your recycling is due to be collected. You can also use this form to stop text reminders.

New build property recycling and waste collection day

The postcode search may not display recycling and waste collection information for new housing developments.

Instead, view the new development waste collections document.

If your address is not listed in the document, we may not have been notified about the new build property. Please provide your name, address and any specific location details to help the collection crew find your property, to us at:

The waste management team will then look into the service available in your area and notify you of your collection day.

Black refuse sacks

Herefordshire Council took the decision to stop providing black refuse sacks to households from 2012. Residents now have to purchase their own black refuse sacks.

Find out more about what this means for you

Won't my recycling bin smell if left uncollected for two weeks?

No, your recycling bin should not smell because your bin should only contain 'dry' recyclable items, as listed on the What can I recycle page

Plastic bottles and containers, food tins, drinks cans and glass jars should be washed out before placing in the bin.

Background to the 2014 changes to the household waste collection

Why we changed to alternate weekly bin collections

We changed to alternate weekly bin collections because it will reduce costs and increase the rate of recycling across the county. Reducing costs is important so that we can fund our priorities of keeping vulnerable children and adults safe and investing in jobs, roads and homes.

What do we hope to achieve?

By operating an alternate weekly collection service we hope to:

  • Achieve cost savings on both the collection and disposal of waste
  • Increase recycling to meet the Government's target of 50 per cent recycling by 2020
    • Waste analysis shows that half of what is thrown away in black sacks could be recycled or composted
    • Participation surveys carried out for the recycling service in 2011 indicated that 90 per cent of households were using the service. However, it is hoped that this will increase
  • Reduce the total amount of rubbish collected. Research based on the weight of refuse put out by residents in Worcester City and Wychavon, who have alternate weekly collections with the same sized bins as we are proposing, has shown they collect less than we do currently
  • Eliminate black sacks illegally put out for collection by trade waste producers at council tax payers expense
  • Reduce litter and the associated costs of collecting it because the majority of households using a rigid container will reduce attacks on sacks

Who made the decision for alternate weekly collections?

The introduction of wheeled bins for general rubbish and alternate weekly collections was approved by the council's cabinet.

Why is it important that people participate?

It is important for people to participate in the scheme to ensure that cost savings are met. We are also encouraging people not only to recycle more but to think about what they throw away and consider whether they can reduce the rubbish they throw out. You can find more information on reducing waste on the Let's Waste Less website.

Did you consult residents?

We sought the views of local residents, businesses and organisations in Herefordshire in January 2013 on the savings proposed by Herefordshire Council, to inform how the budget is set for 2013/14 and beyond. For the results see the budget consultation report.

We also announced in October that we would consider introducing alternate weekly collections of waste and recycling in 2014. We included this proposal in our budget consultation.

Do I still pay the same council tax?

Your council tax will not be affected as a result of the change to alternate weekly collections.

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