Information held about you

To process your Blue Badge application in line with the Department for Transport guidelines, it is necessary for us to collect and hold personal information about you.

This information will include details of your name, name at birth, national insurance number, address, telephone number and email address.

Also, it will require details and proof of any disabilities you have, details and proof of any qualifying benefits you receive, any medication you take and any appointments you have attended in respect of your disability.

We will also hold a photograph of you that is displayed on the Blue Badge.

Who is processing your data

All personal data held, is processed in accordance with data protection law. The data controller for the information outlined in this privacy notice is Herefordshire Council.

How we will use the information we hold about you

We will collect information about you to determine your eligibility for a Blue Badge.

How the law allows us to use your information

The legal basis for processing the data is because it is necessary for the performance of a task carried out in the public interest, for tasks under the Disabled Person's Parking Badges Act 2013. Special category data is processed under condition of the substantial public interest.

Who we will share your information with

If your application needs to be referred to an independent medical assessor, we will share your information with 'NRS Healthcare operating via their Able 2 service' so they are able to assess your eligibility for a Blue Badge.

We will not normally share your information with organisations without your consent. However, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. We will only share the minimum information for the purpose, on a need to know basis and with appropriate individuals.

How long we keep your personal information
We will hold your data during the time that you have a Blue Badge, and will delete it nine years after you stop having the service with us. All information will be held securely and destroyed under confidential conditions.
Your rights

You have a number of rights under data protection law, including the right to request your information and to request that the information is amended if incorrect.

To request your records, you will need to provide proof of identification and write to the Information Governance Team, Herefordshire Council, Plough Lane, Hereford HR4 0LE or email

You also have the right to make a complaint about our handling of your personal data to the Information Commissioner's Office.

Providing accurate information
It is important that we hold accurate and up to date information about you to assess your needs and deliver the appropriate services. If any of your details have changed, or change in the future, please tell us so that we can update your records.
Further information

If you have any questions or concerns about how your information is used, please contact the Blue Badge Section in the first instance: 

You can also contact the Data Protection Officer, Herefordshire Council, Plough Lane, Hereford HR4 0LE, email

You can find more information about data protection and how it applies to you on the Information Commissioner's Office website.

Service web page
Last updated date
October 2018