Dual driver licence (taxi and private hire)
General information

There is no reception open to the general public in respect of taxi licensing at Plough Lane and staff have no access or ability to photocopy applications or documents.

Therefore, please email copies of all paperwork to

We will accept photographs of the paperwork taken on smart phones provided the photographs are clear.

In the 'Subject' line of the email, please write your name, your licence number (Driver badge
number/Hackney or Private Hire Vehicle Licence number) and the type of the document/s you are submitting (for example insurance, MOT, renewal application form).

Payments should be made by card for applications by calling our office on 01432 261761.


You will need a dual driver badge and licence issued by Herefordshire Council in order to drive a licensed hackney carriage or private hire vehicle.

Anyone can apply for a dual drivers badge and licence, however, you must:

  • Be 21 years old or over
  • Have held a full current driver's licence for at least 12 months
  • Have the right to work in the UK

All drivers have been vetted by the council and must wear an identity badge. The vetting process includes a medical to DVLA group 2 standard, Enhanced Disclosure Barring Service (DBS) check, and a knowledge test of the area.

A photo badge is issued to all licensed drivers. The badge will contain the following information:

  • Herefordshire Council logo
  • Driver's photograph
  • Driver's name
  • Driver's number
  • Expiry date of licence
About this licence
Licence Detail Fee 2023/24
Hackney carriage private hire vehicle New/renewal/transfer plate (inc vehicle compliance test) £374
Private hire operator 3 year licence 1 vehicle £142
  2-5 vehicles £224
  Over 5 vehicles £306
Dual driver badge New (including medical and knowledge test as part of this fee) £393
  DBS - separate fee payable to Hoople Ltd  
  3 year renewal (plus medical fee if due) £276
  Annual self-declaration renewal (not new or 3 year renewal) £97
Change of proprietor of vehicle   £127
Change of vehicle on plate  (> 1 month – full fee)  (inc vehicle compliance test) £374
Change of vehicle on plate (3 months or less) Including vehicle compliance test £304
Change of vehicle on plate (6 months > 3 months) Including vehicle compliance test £224
Change of vehicle on plate (12 months > 6 months)  Including vehicle compliance test £131
Application for a certificate of readiness Including vehicle compliance test £250
Application for temporary insurance vehicle replacement Including vehicle compliance test £187
Replacement of driver badge   £18
Replacement of vehicle plate Without brackets £11
Replacement of vehicle plate With brackets £19
Replacement licence following change of address   £18
DBS - registration fee   Payable to Hoople
DVLA check   Free online by driver
Knowledge test - re-sit   £24
Vehicle test council station   £48
Doctor's examination Cost payable by applicant to own GP  
Occupational health doctor's paper medical referral   £48
Late application charge Application not received 5 working days before expiry £30

You can pay online using our secure payments service. Select Licensing from the list and then the type of licence you wish to pay for.

Application and guidance notes

To apply for a dual driver licence you will need to complete and have read:

Online application form for a dual driver licence


If you do not have a British passport you will also need to obtain a Certificate of Good Conduct from your country of origin and/or where you have been living.

Please ensure that you read the documents thoroughly and answer all questions on the application form. Any missing information will delay the processing of the application. When you have completed all the forms you will need to take them to Hereford Customer Service Centre. Your paperwork will then be passed to the taxi licensing section.

Processing and timescales

Disclosure Barring Service (DBS) check

The time it takes to process your application is determined by the length of time taken to carry out a Disclosure Barring Service (DBS) check and whether you need to attend a committee hearing to determine your fit and proper status. The DBS return can take up to 12 weeks. Herefordshire Council has no control over the length of time a DBS takes to be returned.

The DBS information assists us in determining if you are fit and proper to drive a licensed taxi and/or private hire vehicle.

If previous convictions have been released through the DBS check, we may refer your application to the council's Regulatory Committee for determination.

If a licence is granted it is subject to conditions. If you breach any of these conditions we could issue penalty points, suspend or revoke your licence.

Knowledge test

Once the necessary checks have been completed and your fit and proper status is determined, you will need to arrange an appointment for a knowledge test. You will also need to read the following knowledge test pack documents before taking the test.

Knowledge test pack documents

The knowledge test consists of 20 questions based on places of interest, roads and routes around the Herefordshire area, the vehicle and driver conditions and byelaws, a spoken English and numeracy test.

The pass mark is 80 percent:

  • 16 out of 20 (80%) for Places of Interest and Policy Conditions
  • 15 out of 17 (88%) for spoken English and
  • 5 out of 5 (100%) for Numeracy

You will be allowed three attempts to pass the test.

You will need to provide us with two passport size photos in order for us to issue you your badge.

Insurance certificate

Before we can issue the badge, you need to submit an insurance certificate showing you are appropriately insured for the purposes of hackney carriage/private hire use.

Validity and renewals

The dual driver licence and badge lasts for three years from the date of issue.

On the anniversary of its issue, in years two and three, you will need to submit an annual self declaration and fee.

Annual self-declaration - year 2 and 3

Renewal application forms will be sent to you at your last recorded address. If you change address during the term of your licence please let us know within seven days.

Only one renewal application pack will be sent and you will be notified with your renewal pack if you need to undertake a medical and/or Disclosure Barring Service (DBS) check.

The responsibility to renew the licence before the expiry is with the applicant. We will not issue a licence until all the necessary checks have been returned and are deemed to be satisfactory.

During the term of the licence you may need to renew your medical and/or DBS check. We will only send one renewal letter. The responsibility to complete the renewals is with the licence holder.

If you are under 65 years old, you will need to renew your medical every five years. If you are 65 years or older you will need to have an annual medical. In certain circumstances, the council's Occupational Health Physician may deem necessary an annual medical.

Renewal application form

Changes to a licence

You need to notify us in writing of any change of address and/or telephone number within seven days of a change.

You must also write to us immediately if you have been involved in any incident which the police are involved and may lead to a caution or conviction and any motoring or criminal convictions and/or cautions imposed during the period of the licence. 

If you fail to do this it may result in the immediate suspension of your dual driver licence or referral to the Regulatory Committee for determination. You would need to pay any costs incurred.

Penalty points scheme

Contact us to view the public register.
Contact us in the first instance.
Contact details
  • Telephone: 01432 261761 (All calls are dealt with by our contact centre staff and are allocated to an officer who will take action on the service request between one to ten working days)
  • Email:
  • Address: Licensing Section, Herefordshire Council, Plough Lane, Hereford HR4 0LE - for correspondence only
    There is no reception open to the general public in respect of taxi licensing at Plough Lane and staff have no access or ability to photocopy applications or documents.
    You should send applications or documents by email to

Emails to the department are allocated to the appropriate staff member who will take action between one to ten working days.
If you have not had a response before the 10 working days have expired please do not contact us again, as it may further delay a response. Please also ensure you have quoted your licence or taxi licence reference number or given your address in your call/email.
Please note: sending repeat or chaser emails will not prompt a quicker response and may result in a back log of emails and a possible further delay.