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Customer service strategy

Name
Customer service strategy
Summary

Herefordshire Council knows that the way our customers, residents and businesses work and live today is changing rapidly, with digital technology having an impact on everyone's lives.

We know that we need to improve our customer service offer, making it easier to contact the council. Our customer service strategy provides detail on our proposal.

Document

Customer service strategy

Last updated date
January 2024
Review date
Annually
Related web page

Our customer service standards section.