Hereford Customer Services
Blueschool House
Blueschool Street

How to find us

Opening times

Customer service desk

  • Monday - Friday: 10am to 4pm
  • Saturday and Sunday: Closed

Public access computers

  • Monday - Friday: 9am to 5pm
  • Saturday and Sunday: Closed

Use the public access computers for the following online services:

Payments desk opening hours

  • Monday to Friday: 10am to 3pm
  • Saturday and Sunday: Closed

Services available

  • Public access wifi and computers
  • Blue badges
  • Concessionary travel (by appointment only, Wednesdays 9.15am to 1.15pm)
  • Car parking
  • Council Tax
  • Housing Benefit
  • Planning (you may submit applications, make payments and receive general advice)
  • Waste and recycling
  • A wide range of information and general advice on all council services

Book an appointment with a customer services officer for support with Blue Badge applications, Council Tax enquiries, Housing Benefit and Council Tax support or help using the BetterOff online benefits calculator.

Additional services

Home Point and Housing Solutions Triage Service

  • Monday 10am to 4pm
  • Tuesday 10am to 4pm
  • Wednesday 10am to 4pm
  • Thursday 10am to 4pm
  • Friday 10am to 4pm
  • Saturday and Sunday: Closed

Jobcentre Plus

  • Monday 9am to 5pm
  • Tuesday 9am to 5pm
  • Wednesday 10am to 5pm
  • Thursday 9am to 5pm
  • Friday 9am to 5pm
  • Saturday and Sunday: Closed

Military Charity Helpdesk

  • Tuesday and Thursday 10am to 2pm


  • Fully accessible
  • All services on ground floor


The nearest council car parks are:

Visit the Herefordshire Council parking page for more information about our council car parks.

There is a non-council car park next to Blueschool House, however this car park does not offer concessions to Blue Badge holders.

Service standards

Read our Customer service standards.