Hereford Customer Services
Covid-19 update - Hereford Customer Services, Blueschool House
Until further notice, Blueschool House is open for urgent enquiries.
In line with government guidance, Blueschool House has been certified as a Covid-secure building, but during lockdown there will only be limited access for the public. You should only attend for urgent enquiries when you cannot access the service or support you need in another way.
To ensure the safety of our customers and staff, we ask anyone attending to follow the measures in place on arrival:
- Maintain a 2 metre distance from other people at all times
- Wear a face mask (unless you have a medical condition that prevents this)
- You will be asked to complete your contact details for test and trace
Please be aware that there are no toilet facilities or drinking water available on site. We are not taking cash or cheque payments.
Contact information for council services
| Service | Telephone | |
|---|---|---|
| Blue Badge | bluebadge@herefordshire.gov.uk | 01432 260433 |
| Business rates | businessrates@herefordshire.gov.uk | 01432 260373 |
| Council Tax | counciltax@herefordshire.gov.uk | 01432 260360 |
| DWP | Available online www.dwp.gov.uk | |
| Housing and Homepoint | housing.enquiry@herefordshire.gov.uk | To discuss a housing issue call 01432 261546 or 01432 261547, Monday to Friday 10am to 4pm. In an emergency only call 01432 261600. |
| Housing Benefit and Council Tax Reduction | benefits@herefordshire.gov.uk | 01432 260333 |
| Licensing | Licensing@herefordshire.gov.uk or taxilicensing@herefordshire.gov.uk | 01432 261761 |
| Local welfare provision | 01432 383838 | |
| Planning | planning_enquiries@herefordshire.gov.uk | 01432 260386 |
| Transportation (bus pass) | freebuspass@herefordshire.gov.uk | 01432 260005 |
| Univeral Credit and Jobcentre Plus | Contact through your .gov.uk online account | |
| Waste | 01432 260051 |
Address
Hereford Customer Services
Blueschool House
Blueschool Street
Hereford
HR1 2LX
How to find us
Opening times
Customer service desk
- Monday - Friday: 10am to 4pm
- Saturday and Sunday: Closed
Public access computers
- Monday - Friday: 9am to 5pm
- Saturday and Sunday: Closed
Use the public access computers for the following online services:
- Pay your Council Tax
- Apply for Housing Benefit and Council Tax Reduction
- Renew your bus pass
- Apply for Universal Credit
Payments desk opening hours
- Monday to Friday: 10am to 3pm
- Saturday and Sunday: Closed
Services available
- Public access wifi and computers
- Blue Badges
- Concessionary travel (by appointment only, Wednesdays 9.15am to 1.15pm)
- Car parking
- Council Tax
- Housing Benefit
- Planning (you may submit applications, make payments and receive general advice)
- Waste and recycling
- A wide range of information and general advice on all council services
Book an appointment with a customer services officer for support with Blue Badge applications, Council Tax enquiries, Housing Benefit and Council Tax support or help using the BetterOff online benefits calculator.
Additional services
Home Point and Housing Solutions Triage Service
- Monday 10am to 4pm
- Tuesday 10am to 4pm
- Wednesday 10am to 4pm
- Thursday 10am to 4pm
- Friday 10am to 4pm
- Saturday and Sunday: Closed
Jobcentre Plus
- Monday 9am to 5pm
- Tuesday 9am to 5pm
- Wednesday 10am to 5pm
- Thursday 9am to 5pm
- Friday 9am to 5pm
- Saturday and Sunday: Closed
Military Charity Helpdesk
- Tuesday and Thursday 10am to 2pm
Accessibility
- Fully accessible
- All services on ground floor
Parking
The nearest council car parks are:
- Garrick multi-storey (399 spaces, 18 disabled spaces)
- Maylord Orchards (208 spaces, 9 disabled spaces)
Visit the Herefordshire Council parking page for more information about our council car parks.
There is a non-council car park next to Blueschool House, however this car park does not offer concessions to Blue Badge holders.
Service standards
Read our Customer service standards.