Hereford Customer Services
Hereford Customer Services, Blueschool Street
Please continue to be mindful of others when visiting the centre and give space where appropriate. There are hand sanitising units in the building for your use if required.
We are not taking cash or cheque payments.
Contact information for council services
| Service | Telephone | |
|---|---|---|
| Blue Badge | bluebadge@herefordshire.gov.uk | 01432 260433 |
| Business rates | businessrates@herefordshire.gov.uk | 01432 260373 |
| Council Tax | counciltax@herefordshire.gov.uk | 01432 260360, phone lines are open: Monday, Thursday and Friday 10am to 4pm, Tuesday and Wednesday 1pm to 4pm. |
| DWP | Available online www.dwp.gov.uk | |
| Housing and HomePoint | housing.enquiry@herefordshire.gov.uk | To discuss a housing issue call 01432 261546 or 01432 261547, Monday to Friday 10am to 4pm. In an emergency only call 01432 261600. |
| Housing Benefit and Council Tax Reduction | benefits@herefordshire.gov.uk | 01432 260333, phone lines are open: Monday, Thursday and Friday 10am to 4pm, Tuesday and Wednesday 1pm to 4pm. |
| Licensing | Licensing@herefordshire.gov.uk or taxilicensing@herefordshire.gov.uk | 01432 261761 |
| Local welfare provision | 01432 383838 | |
| Planning | planning_enquiries@herefordshire.gov.uk | 01432 260386 |
| Transportation (bus pass) | freebuspass@herefordshire.gov.uk | 01432 260005 |
| Universal Credit and Jobcentre Plus | Contact through your .gov.uk online account | |
| Waste | 01432 260051 |
Address
Hereford Customer Services
Blueschool Street
Hereford
HR1 2LX
How to find us
Opening times
Customer service desk
- Monday to Friday: 9am to 5pm
- Saturday and Sunday: Closed
Public access computers
- Monday to Friday: 9am to 5pm
- Saturday and Sunday: Closed
Use the public access computers for the following online services:
- Pay your Council Tax
- Apply for Housing Benefit and Council Tax Reduction
- Renew your bus pass
- Apply for Universal Credit
Payments desk opening hours
- Monday to Friday: 10am to 3pm
- Saturday and Sunday: Closed
Services available
- Public access wifi and computers
- Blue Badges
- Concessionary travel (by appointment only, Wednesdays 9.15am to 1.15pm)
- Car parking
- Council Tax
- Housing Benefit
- Planning (you may submit applications, make payments and receive general advice)
- Proof of life and residence for foreign pensions
- Waste and recycling
- A wide range of information and general advice on all council services
You can book an appointment with a Talk Community Customer Services Officer for support with a variety of enquiries and applications. These include, Blue Badges, Council Tax, Housing Benefit and Council Tax support. We are also able to assist with Talk Community enquiries.
Book an appointment with a Talk Community Customer Services Officer
When we have received your form, a Talk Community Customer Services Officer will contact you to arrange an appointment. All appointments are at Hereford Customer Services, Blueschool House, Blueschool Street, Hereford HR1 2LX.
Additional services
HomePoint and Housing Solutions triage service
- Monday 10am to 4pm
- Tuesday 10am to 4pm
- Wednesday 10am to 4pm
- Thursday 10am to 4pm
- Friday 10am to 4pm
- Saturday and Sunday: Closed
Jobcentre Plus
- Monday 9am to 5pm
- Tuesday 9am to 5pm
- Wednesday 10am to 5pm
- Thursday 9am to 5pm
- Friday 9am to 5pm
- Saturday and Sunday: Closed
Accessibility
- Fully accessible
- All services on ground floor
Parking
The nearest council car parks are:
- Garrick multi-storey (399 spaces, 18 disabled spaces)
- Maylord Orchards (208 spaces, 9 disabled spaces)
Visit the Herefordshire Council parking page for more information about our council car parks.
There is a non-council car park next to Hereford Customer Services, however this car park does not offer concessions to Blue Badge holders.
Service standards
Read our Customer service standards and our Customer service strategy.