Hereford Customer Services

Covid-19 update - Hereford Customer Services, Blueschool House

Until further notice, Blueschool House is open for urgent enquiries.

In line with government guidance, Blueschool House has been certified as a Covid-secure building, but during lockdown there will only be limited access for the public. You should only attend for urgent enquiries when you cannot access the service or support you need in another way.

To ensure the safety of our customers and staff, we ask anyone attending to follow the measures in place on arrival:

  • Maintain a 2 metre distance from other people at all times
  • Wear a face mask (unless you have a medical condition that prevents this)
  • You will be asked to complete your contact details for test and trace

Please be aware that there are no toilet facilities or drinking water available on site. We are not taking cash or cheque payments.

Contact information for council services

Service Email Telephone
Blue Badge 01432 260433
Business rates 01432 260373
Council Tax 01432 260360
DWP Available online  
Housing and Homepoint To discuss a housing issue call 01432 261546 or 01432 261547, Monday to Friday 10am to 4pm. In an emergency only call 01432 261600.
Housing Benefit and Council Tax Reduction 01432 260333
Licensing or 01432 261761
Local welfare provision   01432 383838
Planning 01432 260386
Transportation (bus pass) 01432 260005
Univeral Credit and Jobcentre Plus Contact through your online account  
Waste   01432 260051


Hereford Customer Services
Blueschool House
Blueschool Street

How to find us

Opening times

Customer service desk

  • Monday - Friday: 10am to 4pm
  • Saturday and Sunday: Closed

Public access computers

  • Monday - Friday: 9am to 5pm
  • Saturday and Sunday: Closed

Use the public access computers for the following online services:

Payments desk opening hours

  • Monday to Friday: 10am to 3pm
  • Saturday and Sunday: Closed

Services available

  • Public access wifi and computers
  • Blue Badges
  • Concessionary travel (by appointment only, Wednesdays 9.15am to 1.15pm)
  • Car parking
  • Council Tax
  • Housing Benefit
  • Planning (you may submit applications, make payments and receive general advice)
  • Waste and recycling
  • A wide range of information and general advice on all council services

Book an appointment with a customer services officer for support with Blue Badge applications, Council Tax enquiries, Housing Benefit and Council Tax support or help using the BetterOff online benefits calculator.

Additional services

Home Point and Housing Solutions Triage Service

  • Monday 10am to 4pm
  • Tuesday 10am to 4pm
  • Wednesday 10am to 4pm
  • Thursday 10am to 4pm
  • Friday 10am to 4pm
  • Saturday and Sunday: Closed

Jobcentre Plus

  • Monday 9am to 5pm
  • Tuesday 9am to 5pm
  • Wednesday 10am to 5pm
  • Thursday 9am to 5pm
  • Friday 9am to 5pm
  • Saturday and Sunday: Closed

Military Charity Helpdesk

  • Tuesday and Thursday 10am to 2pm


  • Fully accessible
  • All services on ground floor


The nearest council car parks are:

Visit the Herefordshire Council parking page for more information about our council car parks.

There is a non-council car park next to Blueschool House, however this car park does not offer concessions to Blue Badge holders.

Service standards

Read our Customer service standards.