Hereford Customer Services

Hereford Customer Services, Blueschool Street

Please continue to be mindful of others when visiting the centre and give space where appropriate. There are hand sanitising units in the building for your use if required.

We are not taking cash or cheque payments.

Contact information for council services

Service Email Telephone
Blue Badge 01432 260433
Business rates 01432 260373
Council Tax 01432 260360
DWP Available online  
Housing and Homepoint To discuss a housing issue call 01432 261546 or 01432 261547, Monday to Friday 10am to 4pm. In an emergency only call 01432 261600.
Housing Benefit and Council Tax Reduction 01432 260333
Licensing or 01432 261761
Local welfare provision   01432 383838
Planning 01432 260386
Transportation (bus pass) 01432 260005
Universal Credit and Jobcentre Plus Contact through your online account  
Waste   01432 260051


Hereford Customer Services
Blueschool Street

How to find us

Opening times

Customer service desk

  • Monday - Friday: 9am to 5pm
  • Saturday and Sunday: Closed

Public access computers

  • Monday - Friday: 9am to 5pm
  • Saturday and Sunday: Closed

Use the public access computers for the following online services:

Payments desk opening hours

  • Monday to Friday: 10am to 3pm
  • Saturday and Sunday: Closed

Services available

  • Public access wifi and computers
  • Blue Badges
  • Concessionary travel (by appointment only, Wednesdays 9.15am to 1.15pm)
  • Car parking
  • Council Tax
  • Housing Benefit
  • Planning (you may submit applications, make payments and receive general advice)
  • Waste and recycling
  • A wide range of information and general advice on all council services

You can book an appointment with a Talk Community Customer Services Officer for support with a variety of enquiries and applications. These include, Blue Badges, Council Tax, Housing Benefit, Council Tax support or help using the BetterOff online benefits calculator. We are also able to assist with Talk Community enquiries.

Book an appointment with a Talk Community Customer Services Officer

When we have received your form, a Talk Community Customer Services Officer will contact you to arrange an appointment. All appointments are at Hereford Customer Services, Blueschool House, Blueschool Street, Hereford HR1 2LX.

Additional services

Home Point and Housing Solutions Triage Service

  • Monday 10am to 4pm
  • Tuesday 10am to 4pm
  • Wednesday 10am to 4pm
  • Thursday 10am to 4pm
  • Friday 10am to 4pm
  • Saturday and Sunday: Closed

Jobcentre Plus

  • Monday 9am to 5pm
  • Tuesday 9am to 5pm
  • Wednesday 10am to 5pm
  • Thursday 9am to 5pm
  • Friday 9am to 5pm
  • Saturday and Sunday: Closed


  • Fully accessible
  • All services on ground floor


The nearest council car parks are:

Visit the Herefordshire Council parking page for more information about our council car parks.

There is a non-council car park next to Hereford Customer Services, however this car park does not offer concessions to Blue Badge holders.

Service standards

Read our Customer service standards.