As members of the Charter for the Bereaved we aim to ensure that each service is meaningful and meets you and your family's needs. Members of the public can be assured that this authority has adopted the Charter and is committed to providing excellent service designed to meet their needs.

The Charter

• Seeks to generate interest in and educate people about bereavement. It also helps to influence the expansion of services and clarify the various roles and responsibilities of those involved.
• Is a commitment to improving the service by confronting rather than disguising or ignoring death.
• Is intended to define the rights of every individual who experiences bereavement. In achieving this aim, it also sets standards of service related to burial, cremation and funerals. It is a written statement of what can be expected and enables people to judge the quality of the service received.
• Seeks to increase the range of choice and options available to the bereaved.
• Seeks to enable the bereaved to arrange a meaningful funeral service with a content that meets with their own specific needs and requirements.

A full copy of the charter is available from the Institute of Cemetery and Crematorium Management website.