Translation and interpreting services

Herefordshire Language Network charging structure (for public sector and non-profit organisations)

Monday to Saturday, 8am to 8pm.

Sundays, bank holidays, and Monday to Saturday, 8pm to 8am

For all jobs, a minimum of one hour’s interpreting will be charged.
Some professional interpreters (e.g. British Sign Language) have higher interpreting and cancellation charges. Where this is the case, we will tell you before confirming your booking.

Service	Standard hours cost	Out of hours cost
Foundation level or Level 3 qualified interpreter	£20 for the first hour and £10 for every subsequent half hour	£25 for the first hour and £12.50 for every subsequent half hour
DPSI/Level 6 qualified interpreter	£25 for the first hour and £12.50 for every subsequent half hour	£27 for the first hour and £13.50 for every subsequent half hour
Travelling and/or briefing time	£5/half hour	£6/half hour
Mileage (cost for petrol used)	45p/mile	45p/mile
Other expenses (eg. parking)	As incurred	As incurred
Administration charge	£11 per booking	£11 per booking

All cancellations will incur the administration charge.
If the job is cancelled within 24 hours of an appointment’s start time, then you will be liable for the full hourly interpreting rate for the duration booked. Mileage and parking will also be charged if the interpreter incurs these costs.
Full charges apply if either the service user or service provider does not attend the appointment.

£10 per 30-minute slot, plus a £6 admin fee

£12.50 per 30-minute slot, plus a £7 admin fee

Calls to book or confirm appointments (for which a face-to-face interpreter has been booked) will usually be made free of charge or for just the cost of the call.
Some professional interpreters have higher interpreting and cancellation charges. Where this is the case, we will tell you before confirming your booking.

All cancellations will incur the administration charge.
If the job is cancelled within 24 hours of the start time, then you will also be liable for the full interpreting rate for the duration booked.
If there has been no cancellation, the full cost of the booking is payable even if the service is not used.

Service offered and cost	Admin charge
The standard rate for translation by a qualified translator is 8p per English word, but rates can vary from 6.5-13p depending on the language required, complexity, and other factors.	£7 admin charge
We can provide free advice on the use of AI/machine translation (as it is not always appropriate to use it). If you decide to use it, we can provide a post-editing service carried out by a qualified translator. The rate is likely to be around 4p/word, but rates can vary.	£15 admin charge (but may vary)

For all services, Herefordshire charities may benefit from a discounted rate, and the cost to private organisations will be higher.

Please call us on 01432 260216, 01432 260335 or 07792 881010 for a quote if you are unsure or if the service you require is not listed here.