Council led telephone survey launched to understand the current mental and physical wellbeing of Herefordshire communities

From Thursday 7 January, local residents will be selected at random to take part in a survey to help the council understand the community wellbeing of the county and assess the impact of the coronavirus (Covid-19) pandemic on Herefordshire resident's lives.

DJS Research Ltd have been commissioned to carry out the survey on behalf of the council and will be contacting 1,100 people by telephone to collect detailed information about their current circumstances and experiences.

The telephone survey will consist of a series of 55 questions and will take no more than 20 minutes and will be conducted under the Market Research Society Rules guaranteeing anonymity. This means that all responses will be confidential and no information that can identify individuals will be passed to any other organisation without the permission of the person taking part in the survey.

Residents will only be asked for their full name and address at the end of the survey if they give their consent to take part in future research. Consent can be withdrawn at any time. DJS Research employees will not ask for financial details and people are reminded to never give out bank details over the telephone.

The survey will end on 28 February 2021.

The results of the survey will be published on the Understanding Herefordshire website later this year and will be used by the council to identify trends and areas for attention in local communities.

Anyone with concerns about the telephone survey can contact the council's customers services team by calling 01432 260000 or by email

Herefordshire Community Wellbeing Survey privacy notice