We charge a non-refundable fee of:

  • £15 for any replacement bus passes
  • £30 for any replacement rail pass. You will need to provide a new passport size photograph. If the pass is lost for a second time, no replacement will be permitted. Please note that rail passes are ordered direct from the train company and can take up to 28 days to arrive. We will not reimburse the cost of the fares while you are waiting for your replacement pass to arrive.