There can be a number of reasons why your garden waste might not be collected so before you report a missed collection please check:

• If your neighbours subscribe to the service, see if their garden waste has been collected, we might just be running behind.
• What time you put your bin out. Collection can happen anytime from 6.30am.
• Use our collection day look up to see if you put your garden waste out on the correct day and week.
• To see if we have stickered or tagged your bin or reusable sacks.

We now have technology including CCTV, in our vehicles to monitor collections and maximise efficiency. We use this for live updates on the progress of crews, to keep our crews safe and to ensure collections have been made.

You won't be able to report a missed collection if:

• The crew have not yet visited your property.
• The crew have reported a problem with your collection on their in-cab device.

Report a missed garden waste subscription collection

Please report a missed collection as soon as possible and within 2 working days of the scheduled collection day.

Reasons we may have not collected your bin:

• Your garden waste was not put out at the boundary of your property nearest to the public highway in time for the collection, garden waste needs to be out by 6.30am.
• Your garden waste contained items unsuitable for collection. We call this contamination. See our list of what can go in your bin and make sure that it contains no unacceptable waste.
• Excess garden waste will not be collected. We will only collect the number of brown bins or reusable sacks that you subscribe to. Bins and sacks must be put out for collection with the lids fully closed. Overfilled bins or sack will not be collected. You can increase the number of garden waste subscriptions at your property or you can book a slot to take additional garden waste to one of our household recycling centres.
• Your bin was damaged meaning it could not be safely emptied during collection. Report a damaged garden waste bin or reusable sack and request a new one.
• Your garden waste bin or reusable sacks were overweight. Please see the terms and conditions for more information.
• Garden waste has been put out for collection incorrectly. Garden waste is no longer collected in green garden waste sacks purchased from Herefordshire Council. The last collection day for these was Friday 27 March 2026.
• Garden waste will only be collected from your property if you subscribe to our garden waste collection service.
• If we cannot collect your garden waste our collection crews will put a tag or sticker on a wheelie bin or reusable sack to explain why. They will also record the reason in their in-cab device. The tag or sticker will provide additional information on what to do next.

Report a missing garden waste bin

Please ensure that you have looked for your bin or reusable sacks fully before completing the below form otherwise you will be liable for the replacement charge. As per the terms and conditions the garden waste bins and reusable sacks remain the property of the council. The customer will be responsible for the cost of replacement due to loss or damage of the council's garden waste bins and reusable sacks other than that caused by the emptying process. Please read the terms and conditions for the garden waste service. 

Report a damaged garden bin or sack

As per the terms and conditions the garden waste bins and reusable sacks remain the property of the council. The customer will be responsible for the cost of replacement due to loss or damage of the council's garden waste bins or reusable sacks other than that caused by the emptying process. Please read the terms and conditions for the garden waste service.

Should you wish to cancel your garden waste subscription service please email garden@herefordshire.gov.uk. Please provide your full name, address, reason for cancellation and the date that you would like the service to be cancelled from. 

Refunds will only be possible during the 14-day cooling off period from the date of subscription. Should you wish to cancel during this period you will need to tell us, and a full refund will be provided. Refunds will not be provided for any other reason.

We will cancel your direct debit accordingly.

If you move to another address within Herefordshire and you want to continue to use this service, you will need to tell us that you have moved. You can take your brown bin or reusable sacks with you.

To move your subscription address please email garden@herefordshire.gov.uk. Please provide your full name, the address you are moving from, the address you are moving to and the date that you moved into your new property.

If you are moving and do not wish to continue your service, please follow the cancel your service information.

Should you wish to increase or decrease the number of bins or reusable sacks at your property please email garden@herefordshire.gov.uk. Please provide your full name, address, information on the change that you would like to make and a contact telephone number as we may need to phone you to take additional payments and obtain approval to amend your direct debit.