My Account and online forms system maintenance
Due to system maintenance, My Account and online forms will be unavailable between 3.30am and 6am on Monday 19 January 2026. We apologise for any inconvenience.
We operate a free fortnightly clinical waste collection service for domestic residents from their property throughout Herefordshire. The service is carried out by a dedicated vehicle and is taken for disposal by incineration at an approved plant.
Only a district nurse or care professional can approve the start of a regular collection of clinical waste and you will need to ask them to arrange an assessment and to contact us to arrange a collection.
Clinical or infectious or hazardous waste includes:
- Soiled medical dressings from a person who has an infection
- Other items which contain bodily fluids, secretions or excretions from a resident suffering with an infectious disease
It does not include
- Yellow Sharps boxes - which should be returned to your GP
Or
- Sanitary products
- Incontinence pads
- Stoma bags
- Catheter waste
which should be double bagged and put in your domestic waste
Clinical or infectious waste should never be mixed with ordinary waste in black bags.