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Service update – Microsoft Outlook service disruption

We are aware of a global Microsoft service disruption which may affect Outlook and other Microsoft services.

As a result, some of Herefordshire Council's online forms and enquiries may be affected. This is because many of the forms submitted through our website are delivered to our teams via email.

If you need to contact us about something urgent, please do not rely on submitting an online form at this time. Instead, please contact the relevant service by telephone, or call customer contact centre, contact numbers - Contact us - Herefordshire Council

For anything that is not urgent, you can continue to use our website, although there may be delays in receiving or responding to submissions.

We are monitoring the situation and will provide further updates as necessary.

Flood investigations Section 19 reports

Under Section 19 of the Flood and Water Management Act 2010, Herefordshire Council as the lead local flood authority (LLFA), has a duty to investigate incidents of flooding.

The act states that:

On becoming aware of a flood in its area, a lead local flood authority must, to the extent that it considers it necessary or appropriate, investigate:

  • Which risk management authorities have relevant flood risk management functions, and
  • Whether each of those risk management authorities has exercised, or is proposing to exercise, those functions in response to the flood

Where an authority carries out an investigation under subsection 1 it must:

  • Publish the results of its investigation, and
  • Notify any relevant risk management authorities

We will undertake Section 19 investigations into the November 2025 flooding where required.

Section 19 reports produced following flooding in 2025
Section 19 reports produced following flooding in 2024
Section 19 reports produced following flooding in 2019/20