Herefordshire Council is the highway authority for the majority of the county's roads. This is except for the trunk roads and motorways (A49T, A40T (Ross-on-Wye to Monmouth) and the M50), which are maintained by the Highways Agency. To report a pothole on these roads you will need to contact the Highways Agency.
To report a pothole on a road managed by Herefordshire Council contact us:
Emails are responded to within 10 working days. If the matter is urgent please telephone 01432 261800.
Please remember, when reporting a pothole:
- Try to provide a good location - street name, road number and any landmarks (for example at junction of Barrs Court Road and A465 Aylestone Hill, Hereford)
- Provide as much information as possible that will help the inspector find the pothole you are reporting
We pass the information to our contractor who deliver the service on behalf of Herefordshire Council's highways services. The works will be logged for inspection within a 28 day timeframe and then, if appropriate, added to a schedule of works.
It can take up to six months for a job to be completed, depending on the scale of the problem identified by the inspector.
We will provide you with a case reference number so that you can enquire about progress, but please note that until the issue has been inspected by our highways inspector (within 28 days) we will be unable to give you any further information.