New ‘Reporting’ App makes it easier than ever to report highway defects

Reporting app icon

A new ‘Reporting’ app has been launched by Herefordshire Council to make it quicker and easier to report pothole problems to the council from your smart device.

The first roll out of the app allows users to report potholes, with plans to extend this to other ‘reporting’ services such as fly tipping, public right of way issues and dog poo over the coming months.

To report a pothole – simply take a picture on your smart device (when it is safe to do so) and upload it directly to the app, the app can automatically pinpoint your location if you are reporting from the problem area.Screen shot from app

 

Your picture and report will be sent directly to our highways management team and the local parish council of the area where the pothole is located. You will then be kept informed of the progress of the reported issue. The parish council will also automatically be kept informed, by regular RSS feed, on the progress of all reported potholes.

The app is available directly from our website, there is no need to visit a third party app store, and it always links to the most up to date version so no need to update it or have it taking up valuable space on your device, just open the link and add it to your device's home screen.

The app will be launched in beta and we are keen to get your views on how the new app is working for you. Simply click on the feedback button in the app.

Councillor Barry Durkin, cabinet member for transport and regulatory services, said:

“We’re delighted to launch our new Reporting App, which will make it easier than ever before to report any highways defects from your mobile phone. This will help us manage Herefordshire’s highways more effectively. Just take a picture and upload it directly to the app, which can automatically pinpoint your location if you are at the problem area. Your picture and report will be sent directly to our highways management team and subsequently the relevant local parish council. You will also be kept informed of the progress of your report.”

“But this is just the beginning: we plan to extend the app in future to enable you to report other matters, including fly tipping, public right of way issues, and graffiti. This is part of our ongoing commitment to maintaining the beauty of our public spaces. This follows on from the continuing success of our Bag It, Bin It campaign, and very soon there will be an accompanying launch of our app that enables people to report dog fouling to our enforcement officers.”

 

To find the app, visit www.herefordshire.gov.uk/ReportingApp/

Published: Tuesday, 18th September 2018