Universal Credit goes live in Herefordshire on 13 June 2018

Herefordshire Council will be working in partnership with DWP to support customers in the county adapt to a new way of working under Universal Credit.

Universal Credit online digital services will be is going live in Herefordshire on 13 June 2018. This will affect new claims and in preparation Herefordshire Council will support customers of working age who need to make a new claim manage the change. This includes helping those who are claiming Universal Credit to apply online with face-to-face support at libraries in the market towns and Blueschool House in Hereford. 

Support will be available to help users navigate the system, get a claim started and build skills to continue using the online account.  Even if people do not need help completing the online application customers can use the free Wi-Fi and free to use PCs at the different libraries in the county.

The council will also support customers with personal budgeting to help them meet the transition from weekly to monthly payments. This change is designed to be in-line with how many people are paid when in employment.

Cllr Shaw, cabinet member for finance and corporate services, said:

“This is an effective way for two organisations to work together to support customers through the transition of universal credit, and continues the partnership that has seen the council and Jobcentres sharing sites in both Ross and Hereford. This helps to create a single point for customers and share the costs between the organisations.”

The council has also launched the ‘BetterOff’ website as a single place to find out which benefits people are entitled to and the process people need to go through to apply for them.  The site also provides information on how to find and apply for jobs, along with budgeting advice to help people manage their expenditure. 

Cllr Shaw added:

“We and DWP do not want to see people in Herefordshire face hardship as a result of these changes. We encourage people to make the most of the support that the council and other organisations can provide for those who may be going through a difficult financial time.”

Published: Tuesday, 12th June 2018