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Council monitoring services following bus operator inquiry

Herefordshire Council is reassuring residents that it is closely monitoring bus services it commissions following a recent public inquiry involving a local operator.


A follow-up public inquiry involving Yeomans Canyon Bus Company was held last week by the Traffic Commissioner for England and Wales, supported by the Driver and Vehicle Standards Agency. These bodies are responsible for regulating and inspecting bus operators.

The company operates a number of school transport and commissioned bus services across the county.

The Council does not regulate bus operators but took an active interest in the proceedings, with an officer attending the inquiry to understand the issues raised and the steps being taken by the operator.

In response to the inquiry, Yeomans has introduced an improvement programme to strengthen its operations. This includes changes to management arrangements and bringing in independent external support to carry out audits and operational reviews.

The Council has seen early signs of improvement, particularly in how services are being managed and delivered. However, this remains an ongoing process and consistent progress over time will be important.

Councillor Philip Price, Cabinet Member for Transport and Infrastructure, said:

We know how important reliable bus services are, especially for children and young people travelling to school. We understand that this situation may have caused concern.
We are keeping a close watch on the services we commission and will continue to monitor performance carefully. Our focus is on making sure services are safe, reliable and working well for the people who depend on them.”

The Council will continue to monitor the services it commissions while ensuring essential services, including school transport, continue to operate. Bus operators are overseen by the Traffic Commissioner, who is responsible for their licensing and ensuring they meet required standards.


Published: Wednesday 6 May 2026