Coronavirus library update
Last update Monday 12 April 2021
Click and Collect
You can order books online and library staff will put together a selection to pick up from one of our Click and Collect libraries:
Collection points are open for the collection of Click and Collect orders, reserved items, and the return of library items.
We will email to let you know when your order is ready for collection. All Click and Collect orders will be issued to your account, packed in a bag, and safely stored ready for collection.
You can reserve books, audiobooks and DVDs on our online catalogue to be collected from one of our Click and Collect libraries. All reservations will be issued to your account and we will email you when your reservation is ready to collect. Our inter-library loan service is also available.
Returning and renewing items
Library items can be returned to our Click and Collect points. If you cannot get to one of these libraries, please keep hold of items until your local library reopens. There will be no overdue charges for returning them late.
You can renew your books on your library account.
If you are unable to renew a book, it may have been reserved by someone else so can only be renewed for two days. DVDs and audiobooks cannot be renewed online.
Coronavirus safety measures for Click and Collect
Our top priority is the safety of our customers and our staff.
- Customers Only one customer at a time can access the Click and Collect point so you can have room when picking up and returning your books
- Face coverings Following government guidelines, face coverings need to be worn when you visit the collection point. Our staff are also wearing face coverings when serving customers
- Social distancing We are keeping the 2 metre distance in our Click and Collect points
- Returned books All library books returned are quarantined for 72 hours in line with Public Health England guidelines before being returned to library stock
- Library cleaning We have introduced additional cleaning measures including the regular cleaning of high contact areas such as door handles and counter tops
- Hand sanitising stations We have hand sanitising stations in the entrance to the library for you to use. Our staff have sanitising stations too
Green sacks for garden waste can be ordered to be collected from any of our Click and Collect libraries. Order and pay for green sacks online and allow two working days before your visit.
Business waste sacks
Business waste sacks can be ordered to be collected from Kington, Ledbury, Leominster or Ross-on-Wye libraries. Order and pay for business waste sacks online and allow two working days before your visit.
We are not accepting payments in Click and Collect libraries at this time. Payments can be made online on your library account.
Joining the library and my account
If you are not a member, you and your family can join the library. You can borrow our eBooks, eAudiobooks and use our online resources, and order books, audiobooks and DVDs for collection from our Click and Collect libraries.
If you are already a member and have forgotten your PIN, you can reset it on your library account.
Borrowing eBooks and eAudiobooks
To borrow eBooks and eAudiobooks, go to your app store on your smartphone or tablet and search for BorrowBox. You will need your library card number and PIN and to select Herefordshire Libraries when you first use the app. Books can also be downloaded to your computer or laptop.
Reading eMagazines and eNewspapers
Enjoy magazines and newspapers using PressReader. Go to your app store on your smartphone or tablet and search for the app. You will need your library card number and to sign up for a 'Library or Group' account when you first use the app. You can also use PressReader online.
Room hire and events
All room bookings and events in libraries have been cancelled until further notice.
Home delivery service
The home delivery service is currently available to new and existing customers.
Stringent measures are in place to ensure the safety of customers and staff, and all government guidance is being followed. There is no direct contact between customers and staff, and all returned books will be quarantined for three days before going back into stock.
Readers' group service
The readers' group service is currently available to new and existing groups. You can collect and return book sets to our Click and Collect libraries or the County Libraries Unit in Hereford.
As our libraries are closed, you can still contact us by email at email@example.com or phone on 01432 261556.