Appeal a school transport decision

As a parent or carer you can appeal against the initial decision of refusal or non-provision of school transport.

Appeal process

The appeal process is in two stages:

Stage 1

A senior officer assesses all appeals against our approved Home to school transport policy. They will take into account special circumstances. You must provide any evidence to demonstrate the special circumstances, when you are making your appeal.

We will write to you within 20 working days of receiving your appeal. We will provide you with the detailed reasoning for the decision, including the factors which were considered and details of who was consulted. We will also inform you how to escalate your appeal to the next stage if you are not happy with the outcome.

Stage 2

If you are still not happy with the decision, you can ask for your complaint to be referred to an independent review panel. You must make your request in writing, stating the reasons why you wish the appeal to be considered further. If agreed, the panel will convene within 28 working days of your request.

Send your written request to: School Transport Appeals Panel, Herefordshire Council, Plough Lane, Hereford HR4 0LE

The panel will send you a decision letter, within five working days, including details of how to escalate your complaint to the local Government Ombudsman (LGO).

If you wish to complain about the way applications or appeals are handled, please use our complaints procedure.

Appeal a school transport decision