Address
Hereford Customer Services
Blueschool House
Blueschool Street
Hereford
HR1 2LX
How to find us
Opening times
Customer service desk
- Monday - Friday: 10am to 4pm
- Saturday and Sunday: Closed
Public access computers
- Monday - Friday: 9am to 5pm
- Saturday and Sunday: Closed
Use the public access computers for the following online services:
- Pay your Council Tax
- Apply for Housing Benefit and Council Tax Reduction
- Renew your bus pass
- Apply for Universal Credit
Payments desk opening hours
- Monday to Friday: 10am to 3pm
- Saturday and Sunday: Closed
Services available
- Public access wifi and computers
- Blue badges
- Concessionary travel (by appointment only, Wednesdays 9.15am to 1.15pm)
- Car parking
- Council Tax
- Housing Benefit
- Planning (you may submit applications, make payments and receive general advice)
- Waste and recycling
- A wide range of information and general advice on all council services
Book an appointment with a customer services officer for support with Blue Badge applications, Council Tax enquiries, Housing Benefit and Council Tax support or help using the BetterOff online benefits calculator.
Additional services
Home Point and Housing Solutions Triage Service
- Monday 10am to 4pm
- Tuesday 10am to 4pm
- Wednesday 10am to 4pm
- Thursday 10am to 4pm
- Friday 10am to 4pm
- Saturday and Sunday: Closed
Jobcentre Plus
- Monday 9am to 5pm
- Tuesday 9am to 5pm
- Wednesday 10am to 5pm
- Thursday 9am to 5pm
- Friday 9am to 5pm
- Saturday and Sunday: Closed
Military Charity Helpdesk
- Tuesday and Thursday 10am to 2pm
Accessibility
- Fully accessible
- All services on ground floor
Parking
The nearest council car parks are:
- Garrick multi-storey (399 spaces, 18 disabled spaces)
- Maylord Orchards (208 spaces, 9 disabled spaces)
Visit the Herefordshire Council parking page for more information about our council car parks.
There is a non-council car park next to Blueschool House, however this car park does not offer concessions to Blue Badge holders.
Service standards
Read our Customer service standards.