Hereford Customer Services | Hereford Customer Services

Address

Hereford Customer Services
Blueschool House
Blueschool Street
Hereford
HR1 2LX

How to find us

Opening times

Customer service desk

Monday - Friday: 10am to 4pm
Saturday and Sunday: Closed

Public access computers

Monday - Friday: 9am to 5pm
Saturday and Sunday: Closed

Use the public access computers for the following online services:

Payments desk opening hours

Monday to Friday: 10am to 3pm
Saturday and Sunday: Closed

Services available

Public access wifi and computers
Blue badges
Concessionary travel (by appointment only, Wednesdays 9.15am to 1.15pm)
Car parking
Council Tax
Housing Benefit
Planning (you may submit applications, make payments and receive general advice)
Waste and recycling
A wide range of information and general advice on all council services

Book an appointment with a customer services officer for support with Blue Badge applications, Council Tax enquiries, Housing Benefit and Council Tax support or help using the BetterOff online benefits calculator.

Additional services

Home Point and Housing Solutions Triage Service

Monday 10am to 4pm
Tuesday 10am to 4pm
Wednesday 10am to 4pm
Thursday 10am to 4pm
Friday 10am to 4pm
Saturday and Sunday: Closed

Jobcentre Plus

Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 10am to 5pm
Thursday 9am to 5pm
Friday 9am to 5pm
Saturday and Sunday: Closed

Military Charity Helpdesk

Tuesday and Thursday 10am to 2pm

Accessibility

Fully accessible
All services on ground floor

Parking

The nearest council car parks are:

Garrick multi-storey (399 spaces, 18 disabled spaces)
Maylord Orchards (208 spaces, 9 disabled spaces)

Visit the Herefordshire Council parking page for more information about our council car parks.

There is a non-council car park next to Blueschool House, however this car park does not offer concessions to Blue Badge holders.

Service standards

Read our Customer service standards.