Complaints and feedback - children's and young people's services
If you are receiving services from children's and young people services and wish to make a complaint or provide feedback about those services, you can contact the relevant team.
Children's complaints manager
Representations and complaints about services for children and young people are dealt with by the information access team.
Contact the information access team:
- Email: email@example.com
- Address: Herefordshire Council, Plough Lane, Hereford HR4 0LE
- Telephone: 01432 260535
Complaints or disputes about decisions made by Herefordshire Council affecting your child or young person with SEN
Contact Herefordshire SENDIAS - Monday to Friday 9am - 4.30pm
- Telephone: 01432 260955
- Email: firstname.lastname@example.org
- Address: Herefordshire SENDIAS, Franklin House, 4 Commercial Road, Hereford HR1 2BB
For independent advice, liaising with service providers and for any help with appeals and tribunals.
LADO allegations and referrals
- Telephone: 01432 261739
- Secure email: email@example.com
You can find out about the procedures for managing allegations against people who work with children and the role of the Local Authority Designated Officer (LADO) in managing and overseeing allegations on the Herefordshire Safeguarding Children Board's website.