Complaints and feedback - children's and young people's services
In Herefordshire every organisation providing health and social care services is expected to publicise its own complaints and feedback policy and actively use it.
If you are receiving services from children's and young people services and wish to make a complaint or provide feedback on services received from our children's and young people's services, you can contact the relevant team:
Children's complaints manager
Representations and complaints about services for children and young people are dealt with by the children's quality assurance team and are managed by the children's complaints manager.
Contact the children's quality assurance team:
- Email: firstname.lastname@example.org
- Address: Nelson House, Whitecross Road, Hereford HR4 0DG
- Telephone: 01432 260180
Complaints or disputes about decisions made by Herefordshire Council affecting your child or young person with SEN
Contact Herefordshire SENDIAS - Monday to Friday 9am - 4.30pm
- Telephone: 01432 260955
- Email: email@example.com
- Address: Herefordshire SENDIAS, Franklin House, 4 Commercial Road, Hereford HR1 2BB
For independent advice, liaising with service providers and for any help with appeals and tribunals.
LADO allegations and referrals
- Telephone: 01432 261739
- Secure email: firstname.lastname@example.org
You can find out about the procedures for managing allegations against people who work with children and the role of the Local Authority Designated Officer (LADO) in managing and overseeing allegations on the Herefordshire Safeguarding Children Board's website.