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Severe weather conditions - Flooding

Herefordshire is experiencing significant and widespread flooding. Please avoid any unnecessary travel and do not enter flood water.

Complaints and feedback - children's and young people's services

If you are receiving services from children's and young people services and wish to make a complaint or provide feedback about those services, you can contact the relevant team.

Children's complaints manager

Representations and complaints about services for children and young people are dealt with by the information access team. 

Contact the information access team:

Complaints or disputes about decisions made by Herefordshire Council affecting your child or young person with SEN

Contact Herefordshire SENDIAS - Monday to Friday 9am - 4.30pm

  • Telephone: 01432 260955
  • Email: sendias@herefordshire.gov.uk
  • Address: Herefordshire SENDIAS, Franklin House, 4 Commercial Road, Hereford HR1 2BB

For independent advice, liaising with service providers and for any help with appeals and tribunals.

LADO allegations and referrals

You can find out about the procedures for managing allegations against people who work with children and the role of the Local Authority Designated Officer (LADO) in managing and overseeing allegations on the Herefordshire Safeguarding Children Board's website.