Request a care assessment

If you are over the age of 18 and in need of care or support you are entitled to ask for a free assessment of your needs by adult social care. This is called a care assessment.

This assessment is also available to young people under 18 who are already receiving care and support from children's services and who are transferring to adult services.

Why we complete a care assessment

The purpose of a care assessment is to establish the support and care needs you may have and to agree a support plan for how best these can be provided. This service is available to everyone and can provide you with a very useful planning document with outline costs for the various services you may require. If you are likely to be eligible for financial help with paying for these services, we can also complete a financial assessment.

Even if you are not eligible for financial assistance, we can work with you to help you organise and secure the services you need.

What happens during an assessment?

A social care worker will come to visit you and they will go through the assessment with you. They will talk to you about your needs and work with you to find out what services and support will best help you to live a more independent life. 

We will make sure that you are able to be involved in your assessment. If you wish, your carer, a family member or a friend can support you. If you do not feel confident or able to participate fully in the assessment and don't have anyone to support you, we will find someone to be your independent advocate. When your assessment is complete we will decide if your care and support needs are eligible for help from social services using the national eligibility criteria. With your permission, we may need to share information about you with other agencies that become involved with your care such as your doctor or district nurse.

What happens after the assessment?

We will share with you a copy of the assessment. We will also give you a decision in writing regarding your eligibility and agree the next steps, which may include the preparation of your support plan. We aim to complete assessments within 28 days. In an emergency we aim to start the assessment and provide help within 24 hours. To ask for a care assessment, contact the advice and referral team.