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Coronavirus information

Information on how coronavirus is affecting our services across the county and the latest updates

Managing household waste and recycling during Covid-19

Covid-19 is having an impact on the way we manage household waste and recycling to make sure it is safe for everyone. Find out how it affects:

Household recycling centres

The following household recycling centres are open:

Open hours 7 days per week from 8am to 6pm.

The following sites are open for pre-booked vehicles only:

Access will not be allowed to the site without a pre-booked pass. Visit the relevant HRC site page for more details and to book your slot.

The number of booking slots will be limited so that we can maintain social distancing measure and avoid traffic queuing on the highway.

Please do not visit unless it is necessary for you to do so and read the full guidelines before you visit to see how the sites are operating.

Putting waste out for collection

We are continuing to provide the household collection service as normal, but please check this website regularly for updates. Check to see what you can put in household waste or recycling.

What you can do to keep our waste collection crews safe

  • Please put your waste out for collection by 6.30am on the day of collection or the evening before. Collection times are likely to change
  • Wash your hands before putting your waste out for collection and after you bring your bin in
  • Disinfect the handles of your bin before and after collection
  • Keep 2 metres away from the crew and let them do their jobs
  • Find out what to do with your waste if you are self-isolating
  • Check your bin day

What the crews are doing to keep themselves and others safe

  • Wearing gloves and nitrile gloves underneath their main gloves
  • Using clinical wipes and anti-bacterial spray to clean their cabs and gloves regularly throughout the day
  • Washing their hands as often as they can
  • Where practical, social distancing themselves from each other and keeping away from members of the public
  • Keeping vehicle windows open for ventilation
  • Only the driver is sent to unload the vehicle
  • Keeping the crews consistent and minimise the interactions between different crews
  • Where possible loaders meet the driver at the start of the round to reduce the time spent in the cab
  • Anyone who develops symptoms is taken off the crew and sent home
  • Public Health England do not currently recommend face masks as an effective means of preventing the spread of infection, however, masks are available for the operatives

Disposing of rubbish when you are self-isolating

If you are self-isolating due to coronavirus (Covid-19) symptoms, you must:

  • Store rubbish such as used tissues and disposable cleaning cloths securely within disposable rubbish bags
  • Place these bags containing used tissues or disposable cleaning cloths into another bag, tie securely and keep separately from other waste
  • Put this rubbish aside for at least 72 hours before placing in your outside household rubbish bin (black bin)
  • Wash your hands before and after putting any of your rubbish or recycling out for collection.

Other household rubbish and recycling can be disposed of as normal.

Green waste collection and availability of green sacks

Please check out our ideas below for managing garden waste at home and only buy garden sacks if you cannot manage your garden waste in another way. With people still spending more time at home we are collecting much more general household waste. We therefore still need to prioritise space on the collection vehicles for general rubbish. Please do not put garden waste in your black bins or black sacks - we will not collect them.

From Tuesday 21 July you can buy garden sacks online to collect from libraries during limited opening hours. This service is available from Hereford, Leominster, Ledbury and Ross-on-Wye libraries. 

Or you can buy garden sacks from a number of outlets across the county. Please note there is a booking system in place to visit some of these centres.​​

Where you can, please make some simple changes to avoid producing waste:

  • Cut and drop, leaving your grass cuttings on the lawn to dry out
  • Home compost your garden waste. Visit www.getcomposting.com
  • Look for a private company to collect your garden waste but please ensure they are authorised, can show you their Waste Carrier's Registration Certificate and are disposing of it at an authorised facility

You can also take green waste to a household recycling centre where it will be composted. Please note there is a booking system in place to visit some of these centres.​​