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Coronavirus information

Information on how coronavirus is affecting our services across the county and the latest updates

Managing household waste and recycling during Covid-19

Covid-19 is having an impact on the way we manage household waste and recycling to make sure it is safe for everyone. Find out how it affects:

Household recycling centres

The following household recycling centres are open:

Open hours 7 days per week from 8am to 6pm.

The other household recycling centres in Kington, Bromyard, Ledbury and Ross-on-Wye will remain closed for the time being.

We are looking into the possibilities for the re-opening of further household recycling centres as we are keen to reduce the current pressure on our waste collection service and provide more local facilities but this will depend on whether additional resources can be allocated to do this.

Our priority has been to re-open the two largest, best equipped and most well used household recycling centres in the county. The contractor has concentrated all its available resource to do this, utilising staff from across all of the sites so that social distancing measures, traffic management, increased cleaning and safety can be maintained at those sites that are open.

Please do not visit unless it is essential for you to do so and read the full guidelines before you visit to see how the sites are operating.

Please do not visit unless you have unavoidable waste to dispose of that you cannot safely store at home


Putting waste out for collection

We are continuing to provide the household collection service as normal, but please check this website regularly for updates. Check to see what you can put in household waste or recycling.

What you can do to keep our waste collection crews safe

  • Please put your waste out for collection by 6.30am on the day of collection or the evening before. Collection times are likely to change
  • Wash your hands before putting your waste out for collection and after you bring your bin in
  • Disinfect the handles of your bin before and after collection
  • Keep 2 metres away from the crew and let them do their jobs
  • Find out what to do with your waste if you are self-isolating
  • Check your bin day

What the crews are doing to keep themselves and others safe

  • Wearing gloves and nitrile gloves underneath their main gloves
  • Using clinical wipes and anti-bacterial spray to clean their cabs and gloves regularly throughout the day
  • Washing their hands as often as they can
  • Where practical, social distancing themselves from each other and keeping away from members of the public
  • Keeping vehicle windows open for ventilation
  • Only the driver is sent to unload the vehicle
  • Keeping the crews consistent and minimise the interactions between different crews
  • Where possible loaders meet the driver at the start of the round to reduce the time spent in the cab
  • Anyone who develops symptoms is taken off the crew and sent home
  • Public Health England do not currently recommend face masks as an effective means of preventing the spread of infection, however, masks are available for the operatives

Disposing of rubbish when you are self-isolating

If you are self-isolating due to coronavirus (Covid-19) symptoms, you must:

  • Store rubbish such as used tissues and disposable cleaning cloths securely within disposable rubbish bags
  • Place these bags containing used tissues or disposable cleaning cloths into another bag, tie securely and keep separately from other waste
  • Put this rubbish aside for at least 72 hours before placing in your outside household rubbish bin (black bin)
  • Wash your hands before and after putting any of your rubbish or recycling out for collection.

Other household rubbish and recycling can be disposed of as normal.

Green waste collection

Availability of green sacks during library and customer service centre closures

We are still collecting garden waste, but as usual it must be in Herefordshire Council green sacks.

Libraries and the customer service centre are currently closed and staff have been redeployed.  We are not able to resource the sale of green garden sacks at this time.

If you have Herefordshire Council green sacks you can still place these out for collection with your general rubbish and we will collect them.

If you do not have any Herefordshire Council green sacks please consider one of the following options:

  • Cut and drop leaving your grass cuttings on the lawn to dry out
  • Home compost your garden waste. Visit www.getcomposting.com
  • Look for a private company to collect your garden waste but please ensure they are authorised, can show you their Waste Carrier's Registration Certificate and are disposing of it at an authorized facility

We apologise for any inconvenience this may cause but we need to ensure we have the resource and capacity to collect your general rubbish as the priority.