Questions and answers about the changes

When will the changes come into effect?

All changes will come into effect week commencing 18 March 2019. If your collection is affected then your first new collection day will be during this week. Please refer to the postcard you should receive in the post by Monday 11 March or use the bin collection look-up now to confirm your collections from 18 March 2019.

Why are we making changes?

Our crews have been looking to make their collection routes more efficient, and to prevent missed collections. Very few changes to collection routes have been made since 2014, however 2,000 new properties have been built across the county so changes are needed.

These changes will also mean that we reduce vehicle emissions and save fuel, have more flexibility to cope with seasonal changes in the amounts of waste being collected, and create more capacity to allow for future housing developments.

How will I know if I am affected?

All collection times could be affected therefore we need everyone to put their bin out by 6.30am on collection day, or the evening before.

You can check if your collection day is changing by using our bin collection look-up. However, we will also write to everyone affected so look out for notification in the post by Monday 11 March.

If affected, will both my recycling and rubbish collections change?

Yes, both will be affected. We collect your recycling or rubbish on the same day of the week - your recycling on one week and your rubbish on the alternate week - so if your collection day changes it will change for both.

If we need to change the week, you may have two consecutive collections of the same bin. This will be shown on the postcard you will receive in the post, or you can use the bin lookup now to confirm your collections after 18 March 2019. 

There is no asterisk against any of my next general rubbish collections on the postcard, can I put out two extra sacks?

If there is no asterisk next to a date, this means your rubbish and recycling will continue to be collected on the same weeks as previously.  Therefore our collection crews will only empty the contents of your bin.

My rubbish will not be collected for three weeks. What do I do with rubbish I can’t fit into my black bin?

Unfortunately there are a few properties where the changes mean you wait three weeks between general rubbish collections. If this affects you and you can’t fit three weeks of rubbish in your bin, one option is to use one of the household recycling centres to dispose of your extra rubbish. Another option is that we will take two additional black sacks on the date as shown on your notification.

In this instance you may receive a collection of your recycling for two consecutive weeks.

My recycling will not be collected for three weeks. What do I do with recycling that I can’t fit into my green bin?

Unfortunately there are a few properties where the changes mean you wait three weeks between recycling collections.

If this affects you then there are a number of things that you can do.

  • Use one of the household recycling centres to recycle your extras but please note you will need to separate them into different containers on site.
  • Keep your cardboard separate and place it in a bundle next to your recycling bin to free up space in the bin.
  • Use a clear or white translucent sack marked ‘FOR RECYCLING’ to put your extra recycling out on your next recycling collection. Please ensure all glass bottles and jars are placed inside your bin, not the sacks.

In this instance you may receive a collection of your rubbish for two consecutive weeks.

My collection day hasn’t changed, why do I have to put my bin out by 6.30am?

Our collections can start as early as 6.30am. Your day may not have changed but other collections on your round may have which could also affect your collection time. Don’t miss a collection, always put your bin out by 6.30am on your collection day, or the evening before.

If my collection day has changed, when will I be notified?

You should be notified by postcard by Monday 11 March. If you are in any doubt you can check if your collection day is changing by using our bin collection look-up.

All collection times could be affected therefore we need everyone to make sure their bin is out by 6.30am on collection day, or the evening before.

I haven’t been notified of a change but my neighbour has. Am I affected?  

You can check if your collection day is changing by using our bin collection look-up.

All collection times could be affected therefore we need everyone to make sure their bin is out by 6.30am on collection day, or the evening before.