Accessibility statement

This website is run by Herefordshire Council and we are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We want as many people as possible to be able to use this website, so you should be able to:

  • Change colours, contrast levels, fonts, text size and letter spacing
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

We have made the website text as simple as possible to understand, and are constantly reviewing and updating the website to improve this.

Accessibility options

Website accessibility features

We offer the following accessibility features on our site:

  • Sitemap
    This is linked to at the bottom of every page in the footer
  • 'Skip to Content'
    At the top of every page is a link that is spoken by screen-reading software and will appear when 'tabbed to' using a keyboard. It is the first link and, when selected, will skip past the rest of the menu items and start at the beginning of the main page content
Headings and navigation menus

HTML heading tags are used to convey document structure. H1 tags are used for main titles, H2 tags for subtitles etc.

Navigation menus are marked up as HTML lists.

This ensures that the number of links in the list is read out at the start and it can be skipped easily. We also provide consistent navigation.

Accessibility and usability of our site

This website aims to conform to the Web Content Accessibility Guidelines version 2.1 AA standard.

Useful links

NonVisual Desktop Access (NVDA) is a free and open source screen reader for the Microsoft Windows operating system. Providing feedback via synthetic speech and Braille, it enables blind or vision impaired people to access computers running Windows for no more cost than a sighted person.

Free site translation with Google Translate or Yahoo Babelfish.

Accessibility issues

While Herefordshire Council strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be marked up so they're accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Other parts of our site that currently are not fully accessible and not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard are:

On our website
  • Map-based resources
  • Most older PDF documents aren't fully accessible to screen reader software
  • Some of our online forms may be difficult to navigate using just a keyboard, We've assessed the cost of fixing the issues with navigating the forms using a keyboard and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2021
From external websites

Some parts of this site link to or use content provided by other websites and we cannot guarantee that these resources are fully accessible. Examples of these are:

  • Better Off - benefits system
  • Capita payments system - Capita Council Tax, Housing Benefit, business rates systems
  • Capita Prism - library catalogue
  • Chipside - penalty charge notices (PCN) is not currently WCAG 2.1 compliant but they are in a development cycle to provide a fully complaint WCAG 2.1 portal by July 2021
  • Elgin roadworks map
  • Homepoint - housing system
  • Microsoft Dynamics - form processes
  • - councillors information
  • RDB - job vacancies
  • Servelec Synergy (Enrol, FISO) - for applying for a school place
  • Unicard Ltd - bus pass applications

How we test our website

This website is formally tested on a weekly basis. We use Siteimprove for automated tests and check manually any highlighted issues.

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

BT provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. Find out more on the Relay UK website.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Please note that due to the current Covid-19 restrictions not all of our offices are open - please do call ahead to check opening times on 01432 260000 or find out how to contact us in other ways.