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Coronavirus information

Information on how coronavirus is affecting our services across the county and the latest updates

Record details

Information held about you

In order to best respond and help coordinate the community response for Covid-19 it is necessary to collect the following data from you when you contact Talk Community for support at home:

  • Basic details about you including name, address, telephone number and email address
  • Details about what support you can give and anything relevant to your circumstances to enable you to provide that support
Who is processing your data

All personal data held, is processed in accordance with data protection law. The Data Controller for the information outlined in this privacy notice is Herefordshire Council.

How we will use the information we hold about you

We will use the information you provide to:

  • Connect you to support in the community as part of the COVID-19 response.
How the law allows us to use your information

The legal basis for processing the data is that it is in the public interest for us to deal with the outbreak of Covid-19. Any sensitive (special category) data that we collect can be processed for public health reasons and/or to protect your vital interests.

Who we will share your information with

We will share your information only as necessary with individuals needing support and the organisations such as the NHS and community groups that we are working with to provide support people at home. Only the minimum information for the purpose will be shared.

How long we keep your personal information

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept for the duration of the requirements for the Covid-19 response. All information will be held securely and destroyed when no longer required under confidential conditions.

Your rights

You have a number of rights under data protection law, including the right to request your information and to request that the information be amended or erased if incorrect.
To request your records, you will need to put your request in writing and provide proof of identification to the Information Governance Team, Herefordshire Council, Plough Lane, Hereford HR4 0LE or via email,
You also have a right to make a complaint about our handling of your personal data to the Information Commissioner’s Office.

Further information

If you have any questions or concerns about how your information is used, please contact talkcommunitycovidresponse@herefordshire.gov.uk in the first instance. You can also contact the Data Protection Officer, Carol Trachonitis, at Herefordshire Council, Plough Lane, Hereford HR4 0LE, email:
More information about data protection and how it applies to you can be found on the Information Commissioner’s Office website .

Service web page
Last updated date
2 April 2020