Record details

Hereford Customer Services
Franklin House
4 Commercial Road
Customer service centre opening times
  • Monday: 10am to 4.15pm
  • Tuesday: 10am to 4.15pm
  • Wednesday: 10am to 4.15pm
  • Thursday 10am to 4pm
  • Friday: 10am to 4.15pm
  • Saturday and Sunday: Closed
Payments desk opening hours
  • Monday to Friday: 10am to 3pm
  • Saturday and Sunday: Closed
Services available
  • Blue badges
  • Bus pass applications
  • Business rates
  • Car parking
  • Council tax
  • Housing benefit
  • SENDIAS (formerly Parent Partnership Service)
  • Planning
  • Waste and recycling including commercial vehicle and trailer permits
  • Wide range of information and general advice on all council services
Additional services

You can talk to staff from the Royal British Legion and SSAFA on the Military Charities helpdesk on:

  • Tuesday 10am to 2pm
  • Thursday 10am to 2pm
  • Disabled parking
  • Fully accessible
  • All services on ground floor

There are three disabled parking bays behind Franklin House.

For information on car parks in Hereford visit the parking page.

Service standards