Future garden waste collection survey privacy notice - Privacy notices

To support the implementation of a subscription-based garden waste collection service, it is necessary for us to collect and hold personal information about you. This information will include:

• Basic details about you, such as your address, postcode and email address

All personal data held, is processed in accordance with data protection law. The data controller for the information outlined in this privacy notice is Herefordshire Council.

We will collect information about you (where applicable) to:

• Support the development of a future garden waste collection service in the county
• To register your interest in and to keep you informed of any new garden waste collection service introduced in the future

The legal basis for processing the data is:

• Your consent, which you can withdraw at any time by notifying us, by emailing: recycling@herefordshire.gov.uk

We may share your postcode and address with partner organisations (our current waste collection contractors) to enable the design of collection rounds to support the mobilisation of the subscription-based garden waste service by 31 March 2026.

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept for 24 months from the close of the expression of interest form.

All information will be held securely and destroyed under confidential conditions.

You have a number of rights under data protection law, including the right to request your information and to request that the information be amended or erased if incorrect.

To request your records, you will need to put your request in writing and provide proof of identification to the Information Governance Team, Herefordshire Council, Plough Lane, Hereford HR4 0LE or via email, informationgovernance@herefordshire.gov.uk

You also have a right to make a complaint about our handling of your personal data to the Information Commissioner's Office.

If you have any questions or concerns about how your information is used, please contact Craig Cornish at recycling@herefordshire.gov.uk in the first instance.

You can also contact the Data Protection Officer, at Herefordshire Council, Plough Lane, Hereford HR4 0LE, telephone 01432 260616, email: informationgovernance@herefordshire.gov.uk

You can find more information about data protection and how it applies to you on the Information Commissioner's Office website.

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