Information held about you

In order to provide the Talk Christmas service and link you with a volunteer to talk to during the festive period it is necessary for us to collect information about you which will include:

  • Basic details about you including name, address and telephone number
  • Details about what support you require and anything relevant to your circumstances to enable us to provide that support.
Who is processing your data

All personal data held, is processed in accordance with data protection law. The Data Controller for the information outlined in this privacy notice is Herefordshire Council.

How we will use the information we hold about you

We will use the information you provide to:

  • Connect you to a volunteer to chat to
How the law allows us to use your information

The legal basis for processing the data is your consent to do so which you can withdraw at anytime by contacting talktogether@herefordshire.gov.uk or 01432 261988.

Who we will share your information with

We will share your information only as necessary with the organisations such as community groups and volunteers that we are working with to provide support to individuals at home. Only the minimum information for the purpose will be shared.

How long we keep your personal information

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept for six years. All information will be held securely and destroyed under confidential conditions.

Your rights

You have a number of rights under data protection law, including the right to request a copy of your information and to request that the information be amended or erased if incorrect.

To request a copy of your records, you will need to put your request in writing and provide proof of identification to the Information Governance Team via email, informationgovernance@herefordshire.gov.uk

You also have a right to make a complaint about our handling of your personal data to the Information Commissioner’s Office.

Providing accurate information
It is important that we hold accurate and up to date information about you to assess your needs and deliver the appropriate services. If any of your details have changed, or change in the future, please tell us so that we can update your records.
Further information

If you have any questions or concerns about how your information is used, please contact talkcommunitycovidresponse@herefordshire.gov.uk in the first instance. You can also contact the Data Protection Officer by email: informationgovernance@herefordshire.gov.uk

More information about data protection and how it applies to you can be found on the Information Commissioner’s Office website.