Household Support Fund privacy notice - Privacy notices

Herefordshire Council has been allocated £2.3 million grant funding for the period of 1 April 2025 to 31 March 2026 from the Department for Work and Pensions to support households most in need in Herefordshire. Authorities have discretion on exactly how this funding is used within the scope set out in the guidance.

In order, for us to distribute the funding, it is necessary for us to collect and hold personal information about those in receipt of household support fund through various initiatives. This information will include:

• Basic details about you such as name, address, date of birth, telephone number, email address and national insurance number

All personal data held, is processed in accordance with data protection law. The data controller for the information outlined in this privacy notice is Herefordshire Council.

The information is being provided to Herefordshire Council from the third party organisations that are funded as part of the Household Support Fund.

We will collect information about you (where applicable) to:

• Determine eligibility for funding from the Household Support Funding
• Issue your grant voucher, emergency payment, white goods, food parcel or other support
• Verify your identity if payment is being made directly into your bank account

The legal basis for processing your data is your explicit consent.

You may withdraw your consent at any time. Once we are made aware of your withdrawal, we will stop processing your data. However, please note that this may prevent us from being able to distribute any funding to you.

If you wish to withdraw your consent, please contact us at householdsupportfund@herefordshire.gov.uk

We will share your information with partner organisations only with your explicit consent for the following purposes:

• To make onward referrals,
• To distribute relevant support funding
• This applies to support provided between 1 May 2025 and 31 March 2026

Your information will be shared in line with the applicable data sharing agreement and only used for monitoring total support received during this 12-month period.

• Hereford Food Bank
• Ethos (The Living Room)
• Ledbury Food Bank
• Leominster Food Bank
• NILS
• Severn Wye Energy Agency
• Age UK Wyvern
• Hereford Community Foundation
• Putson Baptist Church
• Marches Energy Agency
• YES Energy Solutions
• Bromyard Foodbank
• Citizen's Advice Bureau
• PayPoint Ltd to issue voucher

We will not normally share your information with organisations other than our partner organisations without your consent, however, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations.

Any information which is shared will only be shared on a need to know basis, with appropriate individuals. Only the minimum information for the purpose will be shared.

We will only keep your information for 12 months after the programme ends.

The information outlined in this privacy notice will be kept for the time required by DWP as part of the grant conditions agreed to by Herefordshire Council.

All information will be held securely and destroyed under confidential conditions.

You have a number of rights under data protection law, including the right to request your information and to request that the information be amended or erased if incorrect.

To request your records, you will need to put your request in writing and provide proof of identification to the Information Governance Team, Herefordshire Council, Plough Lane, Hereford HR4 0LE or email informationgovernance@herefordshire.gov.uk

You also have a right to make a complaint about our handling of your personal data to the Information Commissioner's Office.

If you have any questions or concerns about how your information is used, please contact householdsupportfund@herefordshire.gov.uk in the first instance.

You can also contact the Data Protection Officer at Herefordshire Council, Plough Lane, Hereford HR4 0LE, email: informationgovernance@herefordshire.gov.uk

More information about data protection and how it applies to you can be found on the Information Commissioner's Office website.

Household Support Fund