House to house collection licence
About this licence
Application and guidance notes
Processing and timescales

We aim to process your application within 12 weeks of receiving it. Please contact us if you have not heard from us by the end of this time.

House to house collection licences can be valid for anything up to 1 year.

Contact us to view the public register.
Contact us in the first instance.
Contact details
  • Telephone: 01432 261761 (All calls are dealt with by our contact centre staff and are allocated to an officer who will take action on the service request between one to ten working days)
  • Email:
  • Address: Herefordshire Council, Licensing Department, Plough Lane, Hereford HR4 0LE - for correspondence only
    There is no reception open to the general public in respect of licensing at Plough Lane and staff have no access or ability to photocopy applications or documents.
    You should send applications or documents by email to

Emails to the department are allocated to the appropriate staff member who will take action between one to ten working days.
If you have not had a response before the 10 working days have expired please do not contact us again, as it may further delay a response. Please also ensure you have quoted your licence or taxi licence reference number or given your address in your call/email.
Sending repeat or chaser emails will not prompt a quicker response and may result in a back log of emails and a possible further delay.

Thank you for your understanding.