Name
Provision of boarding for cats and/or dogs licence
Important information to read before applying

Please read Animal activity licences for important information about the law, the application and inspection processes, and paying the fees, before you make an application for a licence.

Summary

You will need a licence if you use your premises (including private dwellings) to provide boarding for cats, boarding in kennels for dogs, home boarding for dogs and day care for dogs, for a fee.

We also administer the home boarding for dogs franchise arrangement licence.

Legislation
Fees
Application and guidance notes

You will need to complete the following three forms and return them to the Licensing Section, Herefordshire Council, 8 St Owen Street, Hereford HR1 2PJ or email licensing@herefordshire.gov.uk:

GOV.UK licence conditions and guidance from 1 February 2022 - Please note, each Animal Activity Licence consists of a set of General Conditions and a set of Specific Conditions which relate to individual Animal Activities.  In order to be granted a licence you MUST meet all of the minimum standard conditions in both the General Conditions and the Specific Conditions.  You MUST also have all of the necessary written documentation in place at the time of inspection.  We are unable to accept retrospective documentation or structural works relating to the site after the inspection has taken place.

Please read the licence conditions and guidance notes and ensure that you meet all of the minimum standard conditions in both the General Conditions and the Specific Conditions, and that you have all of the necessary written documentation in place at the time of inspection.

If, on inspection, you do not meet all of the minimum standard conditions in both the General Conditions and the Specific Conditions, and if you do not have all of the necessary written documentation in place at the time of inspection, you will NOT be granted a licence and you will have to submit a new application and fee.

If you require further guidance we offer a chargeable pre-application advice and assistance service.

Processing and timescales

When we receive your completed application and fee you will be contacted by a member of the licensing team to make arrangements for an inspection. This would normally be within 28 days.

Inspections are carried out in accordance with the ratings system which will determine the length of your licence and star rating. It considers whether or not the business is considered to be high or low risk and the levels of compliance found during the inspection of the premises. If a business implements additional higher voluntary standards you can achieve a star rating of 4 or 5.

Inspections can take between three to four hours.

We will normally inform you of the outcome of the inspection in writing within 14 days.

Validity and renewals

A licensable animal activities licence can be granted at any time during the year, and can last for either one, two or three years, depending on the risk-rating determined from the inspection.

Licence renewal applications can be submitted up to three months before the current licence expiry, but must be submitted no later than four weeks before the licence expiry.

Changes to a licence

You should contact the licensing section to discuss any proposed changes to the licensable activity, including any changes to:

  • The licence holder
  • The person named in the application as the person who will have direct control or management of the activity or establishment
  • The layout of the premises
  • The number of animals used under the terms of the licence

The variation fee will depend on the variation request and whether or not an inspection will be required.

The fee for a variation not requiring an inspection is £36.

The fee for a variation requiring inspection is £266.

Death of a licence holder

In the event of the death of a licence holder, the licence may pass to their personal representative, provided that they notify us in writing within 28 days of the death that they are now the operators of the licensable activity. If the personal representatives do not notify us within 28 days of the death, the licence shall cease to have effect after 28 days.

If we are notified in writing within 28 days of the death, the licence will then remain in place for three months from the death of the formal licence holder, or for the remaining licence period if that time period is shorter. The new licence holder should then apply for a new licence one month before the expiry of this new period.

The three month period may be extended at our discretion.

Register
Complaints
Contact us in the first instance.
Contact details

Please contact us by email or telephone. All calls are dealt with by our contact centre staff and are allocated to an officer who will take action on the service request within one to five working days.