Service update – Microsoft Outlook service disruption
We are aware of a global Microsoft service disruption which may affect Outlook and other Microsoft services.
As a result, some of Herefordshire Council's online forms and enquiries may be affected. This is because many of the forms submitted through our website are delivered to our teams via email.
If you need to contact us about something urgent, please do not rely on submitting an online form at this time. Instead, please contact the relevant service by telephone, or call customer contact centre, contact numbers - Contact us - Herefordshire Council
For anything that is not urgent, you can continue to use our website, although there may be delays in receiving or responding to submissions.
We are monitoring the situation and will provide further updates as necessary.
Housing Payment Crisis and Resilience Fund privacy notice
- Who is processing your data
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Herefordshire Council is the data controller and Hoople are the data processor under data protection law.
- How we will use the information we hold about you
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We will use the information you provide on this form to administer Housing Payments.
- How the law allows us to use your information
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The legal basis for processing this data is Article 6(1)(e) of the GDPR as a task carried out in the public interest under the following legislation:
- Child Support, Pensions and Social Security Act 2000
- Discretionary Financial Assistance Regulations 2001
- The prevention / detection of crime, including false representation in accordance with the Fraud Act
- Council Tax Benefit Abolition (Consequential Provision) Regulations 2013 and
- Universal Credit (Consequential Amendments) Regulations 2013
If the information you provide us with contains special category data, such as health information, the additional legal basis for processing is Article 9(2)(g) of the GDPR, which also relates to our public task, and Schedule 1 part 2(6) of the Data Protection Act 2018 which relates to statutory purposes.
- Who we will share your information with
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Your information will only be shared with third parties such as the police, Department for Work and Pensions and Her Majesty's Revenue and Customs for the purposes of preventing and detecting fraud, or with the Cabinet Office for auditing of council accounts.
- How long we keep your personal information
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We will keep your data for 10 years after the year of payment.
- Your rights
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Individuals have a number of rights under data protection law, including the right to request their information. You also have a right to make a complaint about our handling of your personal data to the Information Commissioner's Office.
- Providing accurate information
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It is important that we hold accurate and up to date information about you to assess your needs and deliver the appropriate services. If any of your details have changed, or change in the future, please tell us so that we can update your records.
- Further information
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If you have any questions or concerns about how your information is used, please contact the Revenues and Benefits team, email revsandbenssupport@herefordshire.gov.uk in the first instance.
You can also contact the Data Protection Officer, Herefordshire Council, Plough Lane, Hereford HR4 0LE, email informationgovernance@herefordshire.gov.uk
More information about data protection and how it applies to you can be found on the Information Commissioner's Office website.
- Service web page
- Last updated date
- April 2026